Fetch | Pet Insurance Review

I bought my insurance for my dog Bruno as a puppy. He had no issues until he turned 6yrs old when he needed major back surgery, at 7 he had a torn ligament on his knee and most recenty at 8 he had major bladder and kidney issues. Unfortunately he passed away Nov 1 and the team not only kept me on the plan throughout all his surgeries, they never said "sorry we need to cancel your insurance". I am forever grateful!!! My Bruno meant everything to me and I would do anything in the world to keep him healthy and safe. If I ever find the heart to get another pet, Fetch will be the place to go. I recommend them to anyone I meet that has a pet. Thank you from the bottom of my heart.

I bought this insurance at the same time I bought my puppy. Unfortunately I had to make an emergency visit within the first month. I thought I would see a big rate hike due to this early incident but my worries were unfounded. They even paid for his recent issues with his anal glands. They have made everything so easy, fast, and convenient. Great communication. My dog has just turned two and we are definitely keeping our insurance. Thank you to the Fetch team.

I just purchased my first ever pet insurance policy from Fetch (after weeks of pouring over different companies/policies) and I called to ask for a few points of clarification. However, I got so much more than that. Amanda, the woman who took my call, was perhaps the best customer service rep/insurance broker I have ever spoken to. Positive, helpful, and genuine—going above and beyond the questions I had, she genuinely seemed to care about the wellbeing of my dog and provided information I will need relative to seeking veterinary care, the questions I should ask the vet, the best practices to receive prompt reimbursement and she was even knowledgeable about veterinary care in my state (New York) even though she lives in the south! I have had nothing but positive experiences with this company thus far, and their customer service is seriously off the charts. 10/10 recommend. Thank you Amanda! And Fetch.

Run don't walk from this company. I'll give you my honest 13-year experience with examples. They were actually great for years when they were petplan, but became terrible once taken over by the Dodo (apt name). A few examples: 1. Want to spend money on a new policy? They're happy to take your call. However, if you're spending thousands (and you WILL spend thousands) per year, you're stuck with a crappy chatbot that gives you incomplete and unhelpful options. After lots of time getting nowhere you'll have to wait for an email response. No time for personal calls once you have your policy. 2. (This one I think is the most egregious, and likely tricks many customers): Your copay plan will have an actual deductible that FAR EXCEEDS the published deductible. Example: a 70-30 plan with a $500 'per condition' deductible. When we had expenses they would only apply 70% of those expenses to the deductible. So you'll find that you spend far more than $500 before you hit your deductible. Simple math means, in fact, that you'll spend $715 to hit a "$500" deductible ($715 X 70% = $500). Imagine - that's advertised as a $500 deductible. Take that for each condition because the deductible is 'per condition', and you'll find that you're spending hundreds - if not thousands - more than the published deductible before you get any coverage whatsoever. Shady. 3. At annual rollover, your premiums will definitely go up, sometimes by 200-300%. Do they give you notice and an option to continue? Nope - they used to (with petplan)....but now the Dodo automatically bills you at the new rate. Want to make a change? Cancel? Well, you're stuck with the unhelpful chatbot yet again (which, surprise surprise, includes no 'cancellation' option). 4. Finally, when the company was still petplan we had a death benefit associated with the policy. After experiencing the deep sadness associated with saying goodbye to our 13 yo lab, we read the fine print of the new policy, which states that no death benefits are paid to animals over age 8. There's more, but that's enough. It used to be a great company - now it's profit only. You can definitely do better - shop around. UPDATE: Even after all of this (see reply below), and after cancelling my policy due to the death of our pet, they just charged my credit card again for > $200 for our monthly premium. And NO ONE will answer a call or a move chat to help. Just continuing to make a painful experience unbelievably bad.

EmmaLee was so helpful and patiently walked me thru submitting claims to make sure I had no questions and then called my vet w/me on the phone for the appropriate medical records to complete the claim submission.