Fetch | Pet Insurance Review

AWFUL COMPANY!!! I had this insurance for my dog for 2 years in the USA, when I moved to Canada I called them to ask to transfer my insurance over to Canada as I would be living here for a while. The insurance was transferred and I paid for the first month, after that they canceled my plan WITHOUT any warning, never sent me an email or text message or anything to let me know the insurance was canceled. I found out as I thought it was weird they were not charging me and went to look in the app. I have them a call to find out what happened and their answer was basically that there was nothing they could do and they had to send an authorization in order to re instate my membership without never providing me with a reason why it was canceled even tho I asked several times why. It has been a week since that and still they didn't get back to me. I tried to contact their costumer service again and the answer was " Is still under review, there's nothing we can help you with" DO NOT TRUST THIS COMPANY WITH YOUR PET. THEY ARE UNPROFESSIONAL AND HAVE NO CUSTOMER SERVICE SKILLS. Imagine needing them if you pet gets sick. AWFUL!!

I have this insurance for quite some time now and I am very happy with it. I don’t have any problem submitting claims and getting reimbursement. And I even get a discount on premium if I didn’t have any claims filed. One of my cats has diabetes and the insulin pen is expensive and having this insurance has helped a lot to cover the cost of this medication. I have been telling other pet owners and the vets about this insurance. I have 3 cats now (used to be 4 but just loss one that had abdominal mass that was inoperable) and all of them are covered. It’s really worth it knowing that you will be able to get them the treatment they need without worrying about the costs.

Great affordable insurance plans and it is nice to be able to cater to what you need for your pet(s) and personal finances. We lucked out so far with our 2 dogs, but recently we have been treating one for bladder stones. Right out the door after the first (and unexpected) appointment our deductible was met, and then some, so after sending in a claim, we had reimbursement less than a week later. Super fast with claim reviews and results. Definitely set up direct deposit for returns, because it is there the same day your claim gets approved. The last claim I made, I received reimbursement literally less than 24 hours later. The claim process is very simple and easy to use. Just upload your vet bill along with the pet's medical history file and you’re done. I would definitely recommend Fetch to others looking for pet insurance.

Fetch has been a life saver for us! It started with a skin infection on our dog Wilson's nose that got completely out of hand. Fetch's customer service was responsive and patient when I contacted them in June 2022 about how to correctly file a claim and what sort of documentation they would require. Wilson then tore his cranial cruciate ligament (CCL) in his back left leg not even 2 full months later in August 2022 and ended up needing TPLO surgery that he received in September 2022. During his surgery they did a biopsy on his nose because it still hadn't cleared up after months with treatment. From the biopsy it turns out he also has an autoimmune disease which we are able to proceed with a dermatologist in regards to thanks to Fetch. We had to use half of what we had saved up to buy our first home for Wilson's surgery, post-op care (including rehabilitative physical therapy) and other issues that have come up around the same time, but thanks to Fetch we are able to get a majority of that back while getting Wilson the absolute best care. We've had experience with a different pet insurance company with our previous dog that crossed rainbow bridge due to lymphoma and it was not a positive one. That experience led us to look for another pet insurance when we got Wilson which is when we found PetPlan which later became Fetch. Fetch has always managed to process our claims and reimburse us in about a week's time while our previous experience with the other pet insurance company left us waiting months for reimbursement and updates on the status of where they were at with processing our claims for chemotherapy. Our experience has been so positive that we have been recommending Fetch to all of our friends and family since Wilson's leg injury. Pet insurance is something that you hope you never have to use, but we are so thankful that we have it because when we needed it we had it and could do what was best for our dog's health.

Lack of transparency in clearly stating that if you have follow up care due to a covered surgical treatment that you will be charged another $500 deductible on the same service if the follow up care extends into a policy renewal period. In effect, you pay $1,000 in deductible on the same covered event due to policy renewal date.