Fetch | Pet Insurance Review

Paid for a policy that went into effect the day I had a vet appointment scheduled. My pet required extra testing and medication. I came home to see an email from Fetch by Dodo that even though the policy was in effect, I couldn’t submit a claim for another 15 days. This info wasn’t made clear until the day the policy technically started. Be wary of any company that hides important stipulations in the fine print.

Really disappointed in this company now. I gave them a 5 start review back in September, but need to change my rating. My rates just went up. 47% increase for one cat and 21% increase for the other. They are the same age. Even though the rep told me they do not increase premiums based on claims, she then proceeded to tell me that the 47% increase was because that cat DID have a claim so I lost my 30% rate "discount". In addition she said the State of Washington care rate has gone up. WOW! AND, they recently denied my claims for the other cat. I will be shopping for a new insurance company. Ever since this one changed to their new name and now have a new insurer, it seems that their CARE has gone downhill. Very sad to see.

No need to call and wait on hold.You submit your claim with the proper documentation and we got our claim money back less the deductible and less 20% that was just like they said when we signed up.

We find it simple to use, understand, and the claim process has always been smooth.

Fetch does a great job reimbursing claims….however, if there are ANY issues, it is a little difficult to get the support needed in a timely or reasonably simple manner. For example, the chat support operates like a maze in a phone menu. Trying to discover the email my vet should use in order to provide additional documentation turns into a frustrating research project as I’m directed through a prescribed catalog of subjects and webpages to visit before finally being allowed to make contact with a human to ask a very simple question. Also, I’m human. I make mistakes. I don’t proofread well enough sometimes. Please make it easier to edit or even cancel a submitted claim. That was the reason for my first foray into your chatbot maze about two weeks ago.