1
out of 5
POSTED: | BY: Sabrina Fitzsimmons
Absolutely awful experience
Absolutely awful experience. Anything I’ve tried to put through for both of my animals has been a nightmare.. I got email saying I don’t have a file with them today. Got an email asking me for information from my other insurance company. I don’t have another insurance company.. They don’t seem to know who I am. I get told to submit information and they review it and they rejected it. I’m just confused. I do not like this company whatsoever. I can’t give it a high rating whatsoever either.. I would use a different organization if I were you. When it was a mistake, it took over two months to fix and over 20 phone calls. Confirm me it was fixed and in the end, not getting the claim reviewed so far every kind of put through from my one dog has been denied for some reason or other, they seem to find things and make up things so they were a bit of a joke.. The front end people are sweet, but not very bright. The back of people Don’t seem to connect with the front line people whatsoever or read the notes I give his company a zero rating. If you $162 a month in this company has cost me more than I could ever spend on the dogs just crazy. Add a different organization in the past with mother animals never had this problem.
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