5
out of 5
POSTED: | BY: Jax
The support team was sooo helpful!!
I spoke with Alicia, on the phone yesterday and my experience in dealing with her was wonderful! I am new to Fetch and I’ve never had dog insurance before… That being said I had multiple claims to file and didn’t realize that invoices and medical records of each visit had to be submitted… To make a long story short I messed up and Alicia was so patient and kind to walk me through each claim and explain the outcome based on each vet visit.
I unfortunately missed the window to submit two of the claims which I wasn’t thrilled about as I don’t feel fetch informed me in the beginning letting me know that there was a time limit to submit them.
That being said, we are hopefully back on track and I’m hoping there will be no more issues in the future.
Anyhoo…again, Alicia was incredible to deal with and if I have any more questions, she has given me her direct contact information and I will be dealing with only her from now on.
Thank you, Alicia for your help and patience while navigating through the chaos lol🙏🏼😊
Read more on Trustpilot