Fetch Canada | Pet Insurance Review

Fetch is not only affordable but the staff has been extremely pleasant, compassionate and helpful. I would recommend Fetch to any owner who is looking for an insurance for their pet(s).

We have been with fetch for 6 months now. We had 2 claims for ear infections and the process was very easy. No issues at all. We submit the documents online and we got reimbursed within a few weeks.

Submitting a claim and receiving detailed summary of the reimbursement. Fetch always provided updates on the stages of my claim. Great service!

Fetch always takes the full 2 weeks or more to get back about a claim. Fetch does send emails saying how the claim is still in review, but these emails don’t help and just give me false hope that the claim is reviewed. Fetch has also asked for more detailed notes about my pet’s visit, but I can only provide what my vet gives me. The notes I provided clearly state what the vet did on the date of visit, and does indeed include all the things the vet did for my pet. However since the notes were only 3 lines, Fetch is asking for more “detailed” notes. I don’t know how my vet can provide more “detailed” notes given that 1. The notes already state all that was done 2. It’s already been over 3 weeks since the visit (since Fetch took so long) how will my vet remember.

Fetch's service had really gone down. They lacked flexibility and each representative regurgitates policy like a robot. I submitted my claim 2 days away from their required 90 dates policy and they refused to reimburse the vet cost, when it clearly qualified. They raised my premiums every year even when they advertised no birthday increase. My rate went from $460 to now $675 a year. It's not worth it.