Fetch Canada | Pet Insurance Review

I had to call Fetch today for my new claim and Tattianna Smith was the one at Fetch who was assisting me .She is so pleasant , polite and patient yet professional ! She tried to help me out , and passed me the accurate info to take further steps for my claim . Thank you Tattianna !

I appreciate that the expenses for my dog are paid at 90%

Rude staff with zero Costemer service skills. I started recently with them and get shocked how they communicate and give orders to the customers instead of support. Any question i asked, they answer me with order and i felt i am getting their service for free. Also we get our policy number after calling three times and the funniest thing that the smart staff said that she cant help without the policy number which they didn’t send us yet Note: I insured two pats with them and paying around 135 dollars each month. I am going to cancel them as soon i found another respectful insurance. I am submitting another review after i got a reply from the company Yes. I recieved an email how to submit an claim and also received the policy number after calling 3 times. When i write my review I mentioned how the staff committed rudely and disrespectfully and I didn’t mention that they didn’t send me how to claim.

Very disappointing! In the beginning of our insurance (first year with Fetch), I submitted claims for our dogs as we had their full exams done per Fetches request and I assumed they would cover some portion of it. They did not-which is fine and not my issue. Fast-forward to renewal, a year later, and we’ve have ZERO claims processed or paid out (besides the initial one that they said, yeah no, doesn’t qualify that’s a routine service). I want to increase one of our dogs coverage but they’re refusing to let me. I have to stick with what we have—FOREVER because I submitted one claim that went nowhere! They may be rated well, they may cover a lot but they, just like all other pet insurance companies will find some way to screw you. It’s extremely disappointing because I did extensive research before buying coverage and its sad that every single company INCLUDING FETCH BY THE DODO scams customers and is just a funnel for money with extensive exclusions and BS rules.

For the most part it was easy to make a claim, the only thing I would have preferred would have been to be able to actually speak to a person on the phone to explain the process. Otherwise once you figure out the process it's pretty easy from there onwards.