Fetch Canada | Pet Insurance Review

Fetch (then Pet Plan) insurance purchased 2018. Vet report submitted and accepted said MILD tartar on canines. No further treatment required by vet. Paid ever increasing monthly amounts over the years (latest increase took the monthly bill to 165 per month) for 90% coverage on $2000 annual claim) Teeth removed in 2023 due to periodontal disease. Claim (for $1,200 after co pay) denied because they claimed she had pre existing condition. There was no pre existing diagnosis, or treatment plan. Please beware of this company. This review is less about the moderatly small amount of the claim, more the concern that they would not have the intregity to stand by their word in the event of a big claim that could be the difference between life and death.

I wish I could give you a -100, you guys are absolute SCAM, you charge people monthly n cover NOTHING! You try your best to decline every and each claim, and relate them to wellness, pre condition and any other imaginary reason just not to pay a peny, it doesn’t matter if the client and their vet give you hundreds of reasons why this is not a pre existing or wellness related issue, you will put all your effort not to pay, cause that’s the way you make money! I paid for almost two years and every time I claimed, you rejected after making me chase you for months! This business “ Petplan or Fetchpet“ is FRAUD and needs to be reported and closed down!

We highly recommend Fetch plan for what has been very accommodating to our our dog’s well being. They have been very reliable and prompt with giving us the service we need for our fury family member!! We have had many on going situations with our purebred boxer right from the age of 4months and up until now at the age of 1&1/2 years old. At present everything has been great with our dog’s health.

Spoke with Tattiana Smith and she was very patient and knew exactly what to do about my more complicated claim! I always appreciate excellent customer service!

We signed up for Fetch when we got our new puppy. About 2 months after we got him, he injured his knee when he fell awkwardly trying to jump onto the bed. It required a complex and costly surgery to repair his knee. We submitted our receipts online and after a brief review Fetch deposited the insurance claim directly into our account. It was extremely easy to use the Fetch app. It made our stressful situation a lot easier to manage. Thanks Fetch!