Fetch Canada | Pet Insurance Review

Customer Service Kelsey, was able to explain everything in a matter which I was able to understand... Great job...

My boy Parker has been insured with ‘Fetch’ formally Petplan etc… Although, there have been many changes with names and application features. Lucky to say that ‘customer service’ has not changed. Next month will be Parker’s fourth policy renewal. Hopefully this continues into his senior years. 😛 Speaking to Brianna and Kelsey today was stress free. Both young ladies were professional, knowledgeable, and an employee every company hopes to have representing them. Happy ‘Human Dad! to Parker (Boston Terrier). Richard & Parker Vancouver, British Columbia 🇨🇦

We have been paying this provider for over 9 years. It went from $70 payments to $210 a month over the years. We calculated we have paid over $14,000. In our dogs 9th year, he started having issues. Several visits to the vet and zero reimbursement from Fetch. Also, with each visit comes a possible claim, and each claim has a $400 deductible. There is no winning. You are better off to take that money every month and put it in a separate account, then use it as needed. Bonus if your dog hardly gets sick, then you can use it as you see fit. Pet insurance is a total scam. Very disappointed. Waste of money, would not recommend.

The marketing on what Fetch covers is very misleading. I chose them as I thought I was getting my puppy premium coverage. 2 years later and many claims rejected with zero reimbursement, I have recalculated the math. Yearly you will have to pay approximately $1.2k in insurance and vet bills before they will cover emergencies and new health conditions. I recommend putting that $1.2k in a savings account yearly to cover your own pets issues as you see fit. Say your pet has $4k vet bill when they are 2 years old. You would have already paid $2.4K towards achieving the insurance requirements. Then they cover 80 percent of that. You are now paying at least $800 of that vet bill. So technically you paid $3200 of that $4k vet bill.

Our cat had a respiratory infection that initially only presented itself as a fever. When symptoms got worse, the vet thought we were dealing with a digestive blockage before referring us to an internal medicine specialist who diagnosed the condition. Fetch has been amazing at paying us back for everything although it did take a while for our first claim to be approved. We were really happy to have insurance though as we racked up a total of $4k in vet fees. It was a relief to know we didn't have to worry about coming up with the money for all our cat's treatments. I recommend Fetch to anyone who has pets - I think it's a must in todays' world.