Fetch Canada | Pet Insurance Review

Josh was polite and informative, and receptive to my sense of humour. He was a delight. He has a pet so he understands the care and time you put in to win their trust. We discussed the options that would best cover our furbabies.

I have submitted 2 claims through Fetch insurance. The first claim went through fine - no problems. The second claim came back flagged because an exam note from 3 years prior for my dog's annual vaccination appointment did not state her health status. Side note: this was the same medical record I used for her first claim that had no issues. Obviously if nothing was noted on her exam notes, nothing was wrong with her. They nit pick on big claims once you've paid your deductible - I called customer service and they were rude so I asked to cancel. I was transferred to another agent to cancel and she was confused to why this was even a problem - she reached out to the adjusters and stated there was no issues with my medical records and that if there was no negative notes for that appointment then to assume that she was healthy (common sense). If there are more issues with this claim, I will be cancelling. This claim has been pointlessly dragged out for weeks. To edit my post: the first agent I spoke to wasn’t per se rude, but very dismissive to the point I wanted to cancel and was happy to assist with that. The second agent I spoke to was very understanding and talked me out of cancelling. Update: edited my review from 1 to 3 stars. They were very prompt with processing my claim after the vet called them and said there’s nothing more to submit. I am hoping going forward I won’t have the same issues with her medical records if I need to submit future claims.

The worst pet insurance company that I have ever worked with. They are rude and ignorant, and they threaten me to cancel my insurance. Three times I got an email and I have all three. I spoke to two people at French and I explained the situation with my credit card being lost and having to get another one. And their response was to worry about it you have a few extra days and I can't sleep right away it takes time so I'm not sure. The human that sent the message or a robot, either way they can take their insurance and stick it where the sun doesn't shine this is not professional customer service. It's rude and you don't threaten someone to cut it off. If I were you I would do your research before you get your pet insurance I didn't. I picked fetch right away without looking at others and now I regret it. Mitchell Oh yeah they also said that then canceling my insurance from my cat. Would mean that anything that happened before the cancellation will not be accepted with the next Insurance company. Does anyone know if there's an agency that governs pet insurance company's in Canada and the states.

We had to call the insurance to add our new dog as we have our two cats with them already. Amanda was very helpful and gave us the best rate for our 9 years old fur baby. She gave us a good rate as we are an existing client. She was very friendly, professional and knowledgable. We had fun talking with her as she made things comfortable and easy. I was apprehensive at first as my new fur baby is nine years old and I might not get the best rate for him. But Amanda Mello made all that possible. She was very caring and understood our concerns. Thank you Fetch Pet Insurance for having such a wonderful employee! Dealing with you guys is always easy and stress free. We had been with you for four years now and so far so good, no issues and now, we have added another fur baby! We highly recommend this insurance company, no hassle always stress free! Thank you all!

She was just delight to talk with. Very knowledgeable answered all my questions. I have never taken insurance for any of my pets but after a friend of mine spent thousands of dollars I thought it might be a good idea for me to check it out. I did price check on various different companies and Fetch was the best price wise and coverage. And if Amanda was in the Philippines' or some other foreign country I may have re thought my decision. But, she was just wonderful and I believe has a great personality and is a credit to your company. Now I hope that everything that has been said comes to fruition.