Embrace | Pet Insurance Review

Website slow and the list of diagnosis limited. I’ve had nothing but troubles with this company. The first year we had a claim they made us jump through so many hoops I almost gave up. Finally, in the end they paid for part of the claims. We’re on our second year now and our premiums doubled. I’m in the process of looking for another insurance company. On the front end, when they answer the phone, they’re very cordial and friendly, but as you move through their system the phone calls become more abrasive, harder and short. After talking to several veterinarians They said that Embrace was not their first pick as a pet insurance company.thats easy to work with. My suggestion would be to look around a little more at other companies.

This is my first time making a claim. First, it kept telling me to add my "receipt of payment" method. I tried FOUR times to enter the routing number and the checking account numbers & received an error message each time. The error message contained an 800#, but it was visible for such a short time that I never caught it. So, I called both of the customer service numbers - ha, too bad, nobody was available to assist. Call back when they're open. This is the time that is convenient for me!! Last evening, my dog ingested raw scallops (fish); I was concerned the fish may be toxic, so I contacted an emergency vet clinic, which directed me to the Animal Poison Control Center. Your "Diagnosis Ladder" had no listing for APCC, so I wrote the info in the box below that area. Then I read where my claim may be delayed because there is no diagnosis. Well, I tried! Geez, the site didn't accept my attempts to enter my checking info, so it'll probably be delayed anyway. So far.....not impressed!

Everything was handled quickly and easily!

The team at Embrace is always helpful. Claims are processed quickly and hassle-free. Appreciate their attention and help very much!

The company covers more for a reasonable cost. They call if description is unclear. Everyone we have spoke to is very professional and helpful. A well organized company.