Embrace | Pet Insurance Review

im a senior citizen~then started coverage for a 6 yr old (healthy Bengal female) who i adopted 3 years ago from the breeder (she is 9 yrs old now) So the Embrace policy i chose (with the help of a vERy patient customer service representative) has worked '100% just perfectly' since that time for X2 preventative wellness visits and for (anti-flea/tic, etc medication) Then yesterday i made the decision to bring her for labs (blood) work (that they were able to draw) Bc about one month ago i noticed (have been observing) a change in her appetite & sleep patterns (nOt sleeping much) along with (a varying appetite) both increased & decreased @times. iHave confidence (with~that my) Embrace Policy (should) or wiLL cover this illness claim (as/per the active coverage in place) Will See! (then~happy to follow up here)

Easy process but only the invoice is asked for. My invoices don't contain the diagnosis, so I have learned to upload the notes separately. It would be nice to complete the process all at once.

It was very difficult to enter the name of the health provider... The box did not list any providers , gave you an HTML message and would not let you enter a name. It took many tries to finally do it since it would not let you proceed without it.

The rep was very knowledgeable and worked with me on pricing. I got the feeling she was an animal lover too so she was personally vested in my experience. Great company. Better rates than anyone else.

They overcharged me me two months in a row. I had to continuously call and I was not compensated for the inconvenience. The rates also go up even if you don’t use the policy. I did not say I wasn’t refunded. However, I said I was not compensated after being on hold for almost a hour. The manager did nothing to ensure they appreciate customer service. This was a billing error on the companies behalf. What was given to me for the time that I wasted out of my day to correct service that I pay my hard earned money to? Yall have policies and deductibles that will always be followed when it’s time to use what we pay into for months. I deserve to be compensated for the inconvenience caused because of negligence. It was not my fault I was overcharged.