Embrace | Pet Insurance Review

I never thought we would pay for pet insurance, but when we got our 5 year old English Bulldog "Phoenix" from her original owner last December she urged us to look into pet insurance. She had just switched over to Embrace for all of her Bullys and highly recommened we seriously look at the coverage. I am so glad we did! We took Phoenix in for her Ortho check up and it was discovered she had a mammory tumor. We submitted the claim and the claim was paid within 15 business days. In May I submitted another claim for Incontinence, which took a little longer to get paid, but the claim was paid. We are so happy with Embrace and will continue to recommend to all.

I have been a new member for almost a month now for two rescue dogs. Not only have they been upfront about what they will and will not cover (and it is fair), their customer service has got to be some of the best! I get immediate confirmation of my claim submissions and very prompt returns of benefit payments. My dogs have had a few unforseen problems since the adoptions and Embrace has covered everything allowable under my plan quickly and completely. I reserved judgement on them until now (I did give them a preliminary review when I first used them) but I now have enough experience to say I would highly recommend them to everyone!!!

I just completed the process on my first claim with Embrace and it was a breeze. The claim was for an emergency visit due to illness. The company e-mailed me in a timely fashion if additional documentation was needed and kept me informed of where they were in the review process. I work in the health care industry and anticipated problems with obtaining reimbursement, as that is the norm in health care. However, Embrace reviewed my claim and mailed the payment in less than seven business days.

I'm new with Embrace and made my first claim for a Wellness visit. I had the appt. on Friday and even with a holiday long weekend, received an email from them that the entire amount was covered. I'm very pleased with everyone I've had contact with on their staff - they make it very personal - and with how easy it is to understand and complete reports.

I just used my Wellness Care dollars for my dog and I had great communication from Embrace and the check for reimbursement of those Wellness Care Dollars came quickly. I wish Human Medical Plans worked this well and had such attention to Customer Service