Embrace | Pet Insurance Review

This was my first claim submitted and I was quite surprised at the amount of return. They were very prompt and covered more than I thought would be covered. I was a little disappointed in that they didn't cover a certain medicine and test for his dry eye condition because it was a previous condition. I feel that this medicine and test, like heart worm and flea medicine, is a preventative medicine...it helps to prevent it from getting worse and costing more to cure or releave. But overall I so far can't complain.

I was very suprised by the quick response from embrace , the e-mail to help the process along made everything for us and our new pup a pleasant experience . I am very happy we decided to take Our beautiful Maltese Angel and put her insurance in your hands . We had a Maltese for 13 years before Angel and her dental alone ran sometimes in the hundreds every year ! Also your e-mails are very personal and sweet , being a business owner I appreciatate the customer care ! Thank you , Anne Candreva

We have had pet insurance since I first started watching Emergency Vets in 1996. We switched from our previous provider to Embrace for our new lab puppy after learning about it through DockDogs. Also I was becoming increasingly dissatisfied with the payment schedule, requirements, delays, and difficulty getting information from the previous provider. All of our experiences with Embrace have been positive--from offering a discount for up-front payment to prompt communication and reimbursement, common-sense culture, and good ol' Midwestern customer service! Any new pets in our household will be insured with Embrace.

I submitted my first claim on my 8 month old Papillon and was pleasantly surprised with the wonderful service I received from Embrace. My vet's assistant had told me that pet insurance companies were notorious for being difficult and slow in paying out claims. Embrace not only responded quickly but called me to review my claim and processed everything exactly as they said they would. I am very happy with their kind and considerate service. I have already recommended the company to several of my friends.

A new rescued basset hound spent 90 minutes eating grass in the back yard while I thought she was just dozing in the sun. The result was acute gastritis; three x-rays over two vet visits to see if there was anything else in there except plant matter, an injection of Benadryl to calm her nausea, one emergency examination charge and one regular examination charge and it's already $340. I took a week to make sure she was all right and then had the vet fill out the claim form and fax it in. Embrace acknowledged the receipt the next day. Some reviewers seem to have had faster service; I think it took the whole 15 days Embrace indicated rather than the three or four some people report but they did get back to me no longer than they had promised and they covered everything except the two cans of special dog food I needed to give to Bella on the two days after her vet visits. So, pretty much as advertised and everything I'd hoped for after reading all the sterling reviews.