Embrace | Pet Insurance Review

I have had my dog insured for about a year with Embrace. They have paid most claims to my satisfaction, most importantly I have noticed that they are fair and transparent in making their decisions. I shopped around and did my research. I found that Embrace was one of the only companies that had favorable pre-existing condition provisions. This is extremely helpful for those of us that rescued our pets or got them later in their life. The representatives are extremely responsive and really take their jobs seriously. You can tell that they love animals. I also like that they email you when they have received a claim and keep you informed of the claim status throughout the process.

I have always had a good experience with my claims. The customer service reps have always been courteous and very helpful.

I have been on the fence on whether Pet Insurance was worth the price. For years I didn't invest in it because I couldn't find a company that would cover breed specific ailments and I figured they are called breed specific because there's a high probability your dog will suffer from such an ailment. I was pleasantly surprised to find out that Embrace covered breed specific diseases and also pleased that they also had a wellness program. Yes they are a little pricier but their coverage is also better. I read wonderful reviews about this company and that was the deciding factor. Embrace keeps their word and they are very up front and they customer service is top notch. The peace of mind is worth every penny.

I was expecting a lot of hassle and was greatly surprised. This was my first experience making a claim. I have only had the insurance less than a year and was impressed with the quick response time and reimbursement with little questions asked. The only request from them was to have detailed notes from the vets up to a year prior to the strat of the insurance, which was not difficult to supply nor unreasonable.

I am new to pet insurance and Embrace was one that my employer recommended. I am so glad I did, because I am very pleased with the communication and response time. Embrace seems to really care for their customers and go out of their way to make sure they are aware of what is going on with their coverage and claims. You are never left out in the dark. I feel confident in my choice with choosing Embrace and will be a loyal customer for years to come.