Embrace | Pet Insurance Review

If I could, I would use Embrace over any personal health care provider I have had. They show genuine concern for my pet and a desire to offer superb service in all areas they cover. I have been delighted with the high quality of involvement and follow through. Embrace does what it says it will do without questions

The folks in the Claims Customer Service group are thorough, timely and have great follow up.

I have been very pleased with my experience with Embrace. Customer service is great and claims are explained and paid quickly. Great company!

I was excited when I first got this insurance because it made all the sense in the world to me that I have insurance for my dog as well. Since I signed up for the insurance I have had nothing but issues. My first experience with them consisted of an email and a piece of actual mail saying my dog was covered as of 2 different dates, when I called to ask which was correct, I was told the earlier date was (say it was May 27th); When my dog was stung by a bee a couple days after (say May 29th) I paid the bill and sent in the claim in. When I heard back from Embrace they told me they would not cover because she was not actually covered until June 2nd. I told them I had even gone out of my way to call and clearly asked, "So she is covered as on May 27th, right?" When the customer service rep. said yes, I assumed they were giving me the correct information. ThIs is the second year that I have had the insurance and called before her annual check up to make sure that once this visit was paid for, my deductible was met, when I was told yes, I again assumed they were giving me the correct information. 3 months after her annual visit and thinking that her deductible was covered, my dog had to go to the ER at 3am because of vomiting and diarrhea, I again paid for the visit thinking I would be reimburst the $369 for her visit, again the Embrace rep. informed me that my deductible was not met so they were only refunding me $169, due to my $200 deductible, which I had called about and wa

I have had coverage for a couple years and recently made my first claims. The process was extremely easy. The customer service professionals were fast and friendly. And I received my payment in record time. I am very happy having purchased this insurance for my dog!!