Embrace | Pet Insurance Review

We have had Embrace pet insurance for just a few months and I have to say I am so impressed with their personal touch. I can email them and they get right back to me, I receive personal emails about claims or follow-up. I've had one initial claim for my border collie lab mix ortho exam and it was processed quickly and efficiently. I appreciate their caring nature, a complete opposite from the the Three letter insurance company we had before! Thank you to all the Embracers, we look foward to a long relationship. I have recommneded Embrace to all my family and friends. Kathy

I have had nothing but good experiences with Embrace from the beginning. They have been helpful on the phone and quick to pay claims.

We have two Saint Bernard puppies. I knew from owning a Saint Bernard previously that the medical bills can add up quickly due to their size. The larger the dog, the larger the medical expense. These pups are almost 6 months old and both have had to have surgery for cherry eye. One of the pups spent a night at the emergency vet due to an allergic reation. We chose Embrace because they pay based on the amount the vet actually charges, not an "approved amount". The customer service has been excellent and we normally have a reimbursement check with in two weeks. I have recommended Embrace to many people from friends to people in the waiting room at the vet office.

Just purchased coverage, then two weeks later spent $550.00 getting my 10 month old spayed, microchipped and heart worm check with 6 month RX. Put in the claim and every time I received an e-mail from them I expected it to tell me what information I was missing, expecting them to tell me that I did not quite yet qualify for the wellness etc. I kept holding my breath, thinking that I was going to find out that this Insurance thing was stupid. Instead, I did keep getting e-mails, but only to tell me that they had received the claim and that all was being processed. Today I got an e-mail saying that the check, for the full amount of allotted refund of $400.00 was in the mail.. I am amazed. So far I am 100% pleased.

Our 8 year old Australian Terrier suffered a torn Anterior Cruciate Ligament which our regular vet suggested that we should take the dog to an orthopedic specialist. Dr Sams is the only Board certified orthopod in our area. Although this probably cost more, the surgery went well and so far the recovery is progressing smoothly. Embrace Pet Insurance asked us to supply comprehensive documentation which the 2 vets were happy to provide. Once Embrace received this information our claim was handled promptly and entirely to our satisfaction.