Embrace | Pet Insurance Review

We selected Embrace insurance for our little golden retriever mix puppy, Emma. That was 5 years ago. During that entire time, we never had a reason to use the insurance we had purchased for her. Recently, Emma's life was abruptly cut short due to complications from canine lukemia. In an effort to save her we racked up over $2000 in emergency vet and testing bills. At the time, we were not thinking of the cost, just saving Emma if we could. Afterwards however, it began to sink in how much we had extended ourselves and all we could do is hope that the Embrace pet insurance would honor the coverage we had for her. They did, and made a very sad and stressful situation much less stressful. We dearly miss Emma. Thank you Embrace for being there for us as you promised you would be.

LOVING THAT WE GOT INSURANCE for my 7 month old Boxer! Brady decided that it was a great idea to eat part of my tempur petic bed topper which ended us at the vet. 385 dollars later we found out he was fine! We were able to get 308 back from this vist ! without embrace i would be a really really pour grad student !

Words cannot really express how grateful I am to have chosen Embrace. I am a first time dog owner and did a great deal of research in order to choose the best pet insurance on the market. I am 100% confident my research paid off. My experience with Embrace has been truly exceptional. The customer service is superb, the claims are processed very efficiently and everyone I have dealt with at the company has been terrific. I just recently experienced a truly traumatic situation in which my 3 year old pup was diagnosed with kidney failure and required extended hospitalization in order for her to survive. The folks at Embrace were very sympathetic and kind and processed my claims extremely quickly - no questions asked. They also took the time to answer any and all questions and kept me informed of when my claims were received and processed all along the way. Embrace is a shining example of what all companies should aspire to. I would HIGHLY RECOMMEND Embrace to any pet owner.

Disappointing past experience with another pet insurance company left me somewhat hesitant to try Embrace, but I am very impressed. A nasty laceration suffered by one of my Danes required two separate surgeries to successfully close. My claim was handled in a most professional, yet compassionate manner and checks were issued in a timely fashion. I am also especially pleased Embrace offers coverage of alternative therapies and treatments. I believe this is one of the better, perhaps the best companies for pet insurance.

Our two pomeranians have had embrace as their insurance provider for the past 3 years or now but boy are we regretting it. After faithfully paying out a considerable # of claims for us, Embrace has decided to CHANGE THE RULES in terms of their amount of reimbursement. Our two dogs need laser treatments for the continued ailments, and instead of providing us with full/almost full coverage (as they used to provide) of said laser treatments , they are now paying us a maximum of $50 (for a $200+ treatment). They have also decided that a recent injection (an antibiotic) for one of our dogs was "overpriced" by the Vet, and they refunded us $25 instead of the $150 the injection cost us. So ALL OF A SUDDEN, Embrace has switched what was their routine procedures/reimbursements with us, to their liking. We don't know what other provider we will switch to, but I can tell you from our experience Embrace is becoming more and more unethical. STAY AWAY from Embrace.