Embrace | Pet Insurance Review

With most insurance companies of any kind, processing claims is inconvenient at best, but with Embrace, it was not only painless, but an all around pleasant experience. They were helpful, responsive, and really proactive about following up with me to help make sure the claim was processed as quickly as possible. There's no doubt in my mind that I'd use and recommend Embrace to anyone in the market for pet insurance.

Embrace covered an injury that most other pet insurance companies deem "genetic" (even though my dog's injury was caused by an isolated accident) I was given frequent email updates by the company letting me know the status of my claim and it was processed fairly quickly. Thank you, Embrace!

I recently purchased Embrace plus Wellness Plan, for my 2 year old Newfoundland puppy. As a giant breed, there are known hereditary issues that I knew my girl might come across as she aged and was looking for a plan that covered possible hereditary issues.I had an Orthopedic exam performed on 10.24,09 and submitted the completed exam to Embrace to reduce the 6 mo waiting period prior to coverage for any Ortho disorders - we received clearance for her waiver on 10.26.09, over the weekend. I also submitted the bill for the exam on the 10.24, and was informed today, 10.30.09, that it has been processed and paid according to her Wellness portion of her benefits. I also had my vet submit her complete medical history to Embrace to get a better understanding of any "pre-existing conditions" that might come up within the next year that they might not cover. But so far, so good! I have read my policy from end to end more than 20 different times to fully understand what is deemed "pre-existing","behavioral" etc. Embrace has been on top of all my concerns and has been in constant contact with me regarding the process. I will update after I hear back from them regarding the medical history review.

We bought a purebred puppy, and thought pet insurance might be a good option, even though we have never had it before. I found Embrace online, and liked the optional illness and dental protection options, so I signed up. Good thing I did, as our puppy became very ill and had to see several specialist veterinarians; she has a rare metabolic/ muscle disease. Embrace has been great and has covered her bills, but the best thing about them is the customer care. Embrace reps. follow up to ensure I receive payments from them, and have sent kind words for my dog in emails along with my EOB's. I would highly recommend Embrace to anyone looking for quality insurance and compasionate customer serivce.

My dog got a bacteria called pseudomonas, it is the most resistant to antibiotics. It comes from dirt this then caused him to have bronchitis and Embrace declared it was genetic and paid $63, out of $3000 in bills. I had bronchitis every spring as a kid it was not genetic and it went away. I am considering if I need insurance.I'm not a happy client, I feel deceived. I figure if he breaks his leg they will find some way to declare that a genetic disease.