Embrace | Pet Insurance Review

Fortunately, I have not had a medical claim in the two years that coverage has been in place, but easily max the Wellness Rewards each year. Claims are easily made and quickly paid. Embrace understands that the success of its business rests on its reputation, and I have found Embrace to be proactive in its customer service - not reactive. How refreshing...

Never had pet health insurance before but with the high costs I see folks paying out for their best friends I though I should go for it. I looked at several companies and asked several vets and the most recommended was Embrace. They have replied quickly to questions and kept me up to date on claims. So far so good. Highly recomment at this time..

I remember signing up with Embrace almost 7 years ago rather cautiously. My vet had warned me that not all pet insurance was worthwhile. I did my research and felt that Embrace offered the best option. So I enrolled, and nothing happened for 7 years, which was fantastic. With insurance it only matters when you need it, and you only know how truly good they are until you need it. Well, let me just say Embrace and their staff have been amazing. My dog Max is a German Shepherd who needed not one, but two TPLO surgeries (we call them bionic knees), on which he had not one, but two infections. Embrace was wonderful. They were quick, friendly, and even checked up on Max to see how he was doing. I now tell everyone I know and even people I don't know - how great they are. I truly can't say enough about how they've improved Max's life - and made mine so much easier. It was such piece of mind to be able to do what was right for Max and know that my insurance would really help with the cost. I can't recommend them enough. If you are on the fence, I hope this review helps you - and your furry friend.

What I like best is the consistent communication they keep during the process. I have only had one interaction with them so far, and so far, so good. I investigated prior to purchasing, and they were the most highly rated.

While sometimes there is a lag in completing claims (this is rare) I am always kept updated on the processing of the claim. I appreciate knowing that my claims have not fallen into a black hole somewhere and that my claim will be processed. I always feel a personal touch with the claims folks at Embrace.