Embrace | Pet Insurance Review

I wish that my own health insurance personnel were as caring as the Embrace staff. They kept up communication with me throughout the whole process and repeatedly reminded me to call if i had any concerns or questions. When i called, i was connected to someone who immediately knew who i was without needing to know my policy number, name, social security number, date of birth, mother's maiden name, grandfather's nickname, shoe size, favorite color, etc., as does my own health insurance. She even asked how my little missy was. How's that for amazing? Real people really caring. I say, G-D bless them with the same kindness they ALL show to us! Thank you, thank you, thank you.

I investigated all of the Pet Insurance Policies on the market & Embrace is the best & way above the others for coverage & flexibility. They give you control over your deductible & out of pocket you pay. The maximum is per year, not per incident, & they cover any hereditary issues your pet may develop. The premiums are very reasonable also & less than some others companies who offer less coverage. I have made my first two claims & they do exactly what they say they will & the claims process is very informative & easy. If they cannot process on time they let you know & keep you updated. I am sooooo happy with Embrace & have already recommended them time & time again. I do not want my babies to be without them - I can have our large dogs covered allieviating the fear I cannot afford to, medically, take care of them. This is an absolute must for anyone with a pet!!!

My experience with Embrace was very positive. No "small print".. WYSIWYG...very knowledgeable and professional staff.. refreshing in this day..

I just received a payment on my first claim with Embrace. They decided that ALL the charges that I submitted were coverable, including tax, and the claims payment was exactly what I hoped for. The claim was for charges associated with a lower back injury that my dog suffered. I was concerned that the claim would be denied as a preexisting condition because he had had trouble with his lower back once before we bought the Embrace policy--most insurance companies would find any excuse to call that a preexisting condition. But not Embrace. They contacted me to ask for details about the two injuries, and I appreciated the opportunity to explain why the two injuries were unrelated. Communication with customer service was easy, and they kept me posted on the status of my claim. I was a longtime customer of VPI prior to switching to Embrace, and I'll never look back!

I also had a terrible experience w/VPI after a few years with them. I am a certified medical coder so know all to well insurance terminology and coverage issues. I have submitted a couple of claims and have been taken care of in a timely fashion. I am comfortable with their expertise and I also admire their concern with my beloved pets!! Yes, Pets with an "S"