Embrace | Pet Insurance Review

I did my research thoroughly and definitely wanted a 'wellness' program so after careful reading ALOT of the reviews on this site, I decided to get Embrace(they offer 100% on wellness w/ no deductible & no co-pays!) They are genuine when it comes to customer service and definitely care for your pet's well being. Prompt, courteous, responsive emails. PLUS they offer direct deposit!!! Even better !! Got an email stating 2 business days for my refund.

Ever since I found out that the love of my life had hip and elbow displaysia it's been an up hill battle. Thanks to Embrace she will be able to get the rehab she needs for her hips to keep her from having surgery! THANK you THANK you Embrace!!

My little girl Shade had had nothing but routine shots and checkups from her vet, then she got a nose infection and was treated, to a great outcome, the insurance asked for all her records, witch i had provided or so i thought at the beginning of her policy, that by the way i switched from another carrier that was to hard to deal with and very user unfreindly.After embrace contacted my vet and got what they needed it was straight forward and done in a very timely manner im very satisfied with my service and it only reinforces that I made the right choice to switch insurance carriers. P.S. notice Embrace took the lead in getting what they needed to compleate the claim instead of me having to take the time to play middle man, thank you Mark

Shakti, our 4 month Golden Retriever pup contacted papilloma (which is common) and crutaceous inverted papilloma (which is very rare). Even the team at our Vet's office didn't know what these horrible doughnut like growths on Shakti's stomach were. Shakti needed emergency surgery that day to remove the growths and have them sent out for analysis. Within 2 weeks he was developing another growth and had to be seen by a specialist and subsequently undergo surgery again.When I contacted Embrace regarding Shakti's bills the representatives I spoke to were compassionate and informative. I even received a few phone calls inquiring how Shakti was doing? Embrace's customer service was better than BCBS! And I received payment on my claim faster than the credit card bill came in!

We are the owner's of Annie, a beautiful 3 1/2 year old Golden Retriever. We have owned a number of Goldens but had never taken out pet insurance. After extensive study of the many offerings on the market, we chose Embrace because of their extensive coverage including hip displacia, a common ailment with Goldens. Since then, we've had a number of claims (no displacia!), all of which have been more than satisfactorily resolved by Embrace. Their response time is quick (usually within 48 hours of receipt of notice from our vet) and always with a complete explanation. Further, in our communications, there is a personal touch. They like animals! Most recently, Annie suffered an accidental tear of her ACL necessitating surgery and a long recovery. The total cost ran into several thousand dollars. She is still under doctor's care but Embrace has already reimbursed us for our claims. Our vet tells us that most of their customers complain bitterly about the treatment they receive from their insurance companies. They marvel at the positive response we've received from Embrace. We are so grateful to have this coverage and unreservedly recommend Embrace to anyone looking for pet insurance. Sharon and Larry Sargent