Embrace | Pet Insurance Review

I HAVE 3 RESCUE DOGS AND THIS IS MY FIRST TIME INSURING ANYDOGS, EMBRACE WAS VERY EASY TO WORK WITH AND VERY HELPFUL ALWAYS SPOKE TO A HUMAN WHEN I CALLED NOT A TAPE AND THEY WERE VERY PROMPT WITH MY CLAIMS. I HAVE ALREADY RECOMMENDED EMBRACE TO MY NEIGHBORS AND FRIENDS WITH DOGS.

Embrace helped me handle the expenses of my pet who was sick from very early in his little life. He passed away at age four after a long and valiant fight with kidney disease. When he passed away, the kind people at Embrace sent me a personalized condolence card, signed by actual humans with kind words included. Thank you Embrace. You are the best and most efficient communicators out there. Always polite and professional. Always prompt. Always kind and sensitive. I mention your name whenever I talk to other dog lovers.

I'm pretty happy with the turn around time with claims. The only thing I'm on the fence about is the wellness program. It covers $200.00 annually and cost $180.00 and I need to wait to get my my money back. It's only saving me ten percent and I have to tie up my cash for a few weeks. I'm considering dropping that portion of the plan where as I don't think I get enough bang for my buck...

Embrace has been wonderful to me & my lab, Ciatto, and has taken every opportunity to do their best and to work hard to finish claims and get a check out to us promptly. This is my first time with pet insurance....and Im soooo glad I picked Embrace...I would recommened them to anyone!! The time of claim would of taken less time...but it was my fault since they were waiting on me to get more info from my vet. They were very patient & took care of business wonderfully :) Very Pleased!! Thanks EMBRACE!! :) Ciatto Chai Homer & family

I followed the directions on the claim form but was constantly getting emails asking for more information. Zach is a rescue dog and I provided everything I had. After some time passed I called and explained everything. It turned out Embrace needed the vet notes for the orthopedic exam the was done last July. If they had mentioned that when I applied and was approved, I would have supplied it. It took numerous phone calls and emails to straighten this out. I was stunned at how fast they let me know I wasn't covered for something I submitted yet it has taken 4 months to let me know about the eye problem. If this had been a terrible illness, the stress of dealing with embrace would not have been worth it. My policy expires in July - I will be doing more research before renewing it. I am hoping this was a one off!