4
out of 5
POSTED: | BY: Neal Blacker
TPLO Very Good
Your response to our pre-determination quick and just I antiipated the coverage would be. The final determination was also exactly to the same degree and for the same amounbt as the pre-determination approval. You took a very long time however -- almost 5 weeks -- to process the claim but did a good job of staying in touch with me often about the delay and apologizing for it. If not for the delay I would have given you a 10 numerical ranking.