Embrace | Pet Insurance Review

My now 2 year old dog recently had an injury that resulted in a couple trips to an orthopedic specialist. The first ortho doc thought it was probably a soft tissue injury and possibly related to mild hip dysplasia, the second ortho doc we went to thought it could be a back problem so they did an MRI. After we submitted all the xrays and MRI (eek!) we were so happy and relieved when Embrace covered 80% of everything. Not only did Embrace cover the xrays, MRI, and vet visits, they are now covering (at 80%) his rehab which includes acupuncture, laser therapy, underwater treadmill, etc.! I wish I could find an insurance company for myself that's as good as Embrace! I love the peace of mind knowing that I have the insurance if I need it. Embrace has fantastic customer service and I always hear back from them right away after I submit a claim. Usually only takes a little over a week to receive my refund. I also have the wellness plan that I think has paid off for the last two years (we have had Embrace since my dog was a young puppy). Highly recommend Embrace!

I am in the medical insurance industry, and just wish we had the same caliber of response, attention and kindness as the claims agents at Embrace. They have been nothing but helpful and kind. When my 4 month old American Bulldog puppy had an unexpected ER visit, my claims adjuster wrote for me "to give Dex a hug for her" when is the last time your insurance company conveyed that sentiment? I couldn't be happier with Embrace!

The turnaround time on claims is 3 weeks if not longer. The only reason I found out the outcome of my claim was because I called them. No one took the time to let me know my claim was denied. My vet specifically stated the cause of the claim and Embrace still insists it is not covered. The have declined more claims than they have paid. I will not be renewing my policy.

I was extremely pleased with the reimbursement we just received for our newly adopted dog,Honey, who unexpectedly developed aspiration pneumonia. My previous 2 dogs had been insured with VPI. With repeated negative experiences over the years, I had decided that with our next dog, I would research to find just the right pet insurance company; and it looks like so far my homework paid off. I even told my vet's office about our initial positive experience with Embrace!!!

Kelly's story is one of the best testimonials for pet insurance.At 10pm on a May spring evening, Kelly (our black persian)started having violent seizures. We traveled 50 miles to the ER in Annapolis, Md. with Kelly having multiple seizures on the way. He was stabilized and held overnight. We were told diagnosis could be epilepsy, brain tumor, or toxoplasma to name a few; however, in order to actually know a neurosurgeon would have to look at Kelly, which entailed another 20 mile drive to Bouey, Md. In order to know for sure the neurosurgeon said Kelly required a MRI of the brain, the nearest MRI facility was located on the other side of Washington, DC, another 50 mile drive and the MRI would cost $1,900.00. With the two emergency room expenses Kelly's medical bill has been more than $3,000.00. Not once did Embrace question the expenses or the necessity and gave immediate approval for any and all tests. I am constantly touting the importance of pet insurance and to drive it home I relate Kelly's story. Kelly is responding and possibly will be able to be taken off of phenobarb soon. I have been told by various doctors that so many times other owners have had to make a very difficult and heart wrenching decision because of the expense of treatment. It breaks my heart to hear this so once again I say to Embrace, I thank you but most important of all, Kelly thanks you.