Embrace | Pet Insurance Review

We faxed the claim form in and the claim was settled the very next day - not even 24 hours later!! Best yet! Thanks so much for your continued fast and courteous service! Everyone at Embrace is the greatest. Highly recommend.

Our Swiss Mountain Dog, Caly, was diagnosed with a likelihood of bone chips in her left elbow. Impossible to see, the only real way to determine the source of her lameness was surgery. Further the orthopedic surgeon recommended doing both sides because of the frequency to which this is a bilateral problem. The surgeons at Alpenglow offered a very fair price on the diagnostic of second elbow, and billed it as a seperate claim. The good folks at Embrace, without hesitation, included this billing in our claim, and promptly paid the 80% covered in our policy. Not only were they prompt and accurate in their handling of the claim, we have since received 2 inquiries from the Embrace staff as to Caly's recovery and condition. To us, this represents the manner in which our Embracers demonstrate their genuine concern for our pet.

In May 2009 we lost our beloved 13 year old Jack Russell. We then adopted two schnauzer mixes and decided we would try the insurance this go round. I did alot of research against the big names and finally chose this start up company because they were in Ohio and I wanted to support local businesses. I have been very pleased with the customer support and the quick turn around in processing claims. I will definiately continue to use Embrace Pet. I would not endorse a company in which I wasn't sure about their performance.

My 21mo. old dog recently had to have a significant amount of testing and blood work done to rule out some health problems. I was reassured to have my Embrace policy in place and be in the position to authorize the tests and better determine the cause of her health issues. During the process, I also received email updates from Embrace customer service reps as to the status of my pet's claim. I appreciated this and found it very helpful.

Our 2 year old golden retriever has had a few incidents this year (bee sting in the face, pneumonia in the summer, GI problems -all were handled timely and very fairly - we have been very satisfied and happy that we found Embrace for him as a new puppy(which we highly recommend doing!) Very good recommendation from a good friend!