Embrace | Pet Insurance Review

4.9

out of 5

Number of reviews 18,286

Embrace Pet Insurance offers nose-to-tail accident and illness protection and an additional Wellness Rewards program. Its diminishing deductible feature, Healthy Pet Deductible™, is included with every policy as standard. Learn more about Embrace’s plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Suzie

Fair Claims Policies & Pre-existing Conditions

I'm very happy with this company thus far. Embrace's level of coverage is among the top I've encountered in pet insurance. With a pure-bred dog, I was excited to find an insurance company that did not exclude breed-specific conditions or that essentially considered having a pure-bred to be a pre-existing condition. Plus, Embrace was up front from the get go about what would be considered a pre-existing condition so that there wouldn't be any surprises on down the road. I really like the WAY that they handle claims, too. Scheduled plans really rip you off (ie VPI), and I am happy with Embrace's flexible coverage (you can choose your deductible, maximum coverage, and percentage to be reimbursed). All in all, I only have good things to say about this company. Whatever company you choose, I strongly warn you against choosing a pet insurance company that a) has a scheduled plan, b) will not cover breed-specific conditions, and/or c) will consider a claimed condition from one policy period to be a pre-existing condition in the following policy periods. Thanks for being an honest and fair company, Embrace!
4

out of 5

POSTED: | BY: M. Holland

Very Pleased

Our dog is now recovering from the second of 2 ACL surgeries. We have been very pleased with the customer service we received. Our questions have been replied to very promptly. Our only complaint was the length of time it took this time for reimbursement but that was apparently due to a new system being implemented. I would use Embrace again for future pets and recommend it to others.
5

out of 5

POSTED: | BY: Muriel Brooks

Well worth it!

It was a pleasant surprise to receive three checks for my dog's surgery and the follow-up. The process was easy and took very little time. Although it took a while to receive the checks, Embrace kept me informed of progress via email so I could focus on other things, like Daisy's recuperation.
4

out of 5

POSTED: | BY: Andrew S.

Good Reimbursements . . . but a Little Slow

We were very pleased with the amount that Embrace reimbursed us for the eye infection that our dog had. He actually had to have two separate treatments and Embrace handled both of them without question or issue. My only suggestion for improvement is that it took longer than Embrace indicated it would take for the claim to be resolved and payment made to us. However, in defense of Embrace I believe (but am not certain) that they may have been in the process of changing their claims management system at around the time of our two claims. Overall, we are very satisfied Embrace policyholders. You never know what ailment your dog may get. It's nice to know that Embrace is there as a backstop for us. And the customer service representatives with whom we interact are always exceptionally courteous and professional.
5

out of 5

POSTED: | BY: Jodi traub

excellent communication and coverage

I have been very happy with the communication and overall coverage. I think it is the best around as I have done much research before purchasing this insurance 4 years ago. Sometimes it doesn't cover quite as much as I would like but I knew this before purchasing and they are true to their word. I have good peace of mind, knowing that I have apartner is taking care of my pet's health care costs.

Monthly Cost

$13 – $100, depending on your chosen plan.

Coverage

You have a co-pay of 10%, 20% or 30% after your deductible, depending on your chosen plan. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $2000, $5000, $10,000 or $15,000.

Deductible

Annual deductible options from $100 – $1,000.

Age Limits

Pet must be at least 6 weeks old to enroll. New pets over 14 are eligible for accident-only coverage. Once enrolled, pets can stay insured regardless of age.

Waiting Period

There is a two-week illness waiting period, which begins on your policies’ effective date. Orthopedic conditions have additional Waiting or exclusion periods that vary by state.

Exclusions

Pre-existing conditions are not covered. Hereditary and congenital conditions are covered if they have not been diagnosed or suspected before the policy becomes active. Main plan covers alternative treatments such as chiropractic, acupuncture and homeopathic when provided by a licensed veterinarian. Optional wellness and prescription drug plans are available for an additional cost.
Embrace Pet Insurance protects over 100,000 pets across the U.S. with nose-to-tail accident and illness protection. In addition to its pet insurance policy, Embrace offers a Wellness Rewards program to help cover the cost of routine veterinary care, grooming and training. Its Healthy Pet Deductible™, the industry’s first and only diminishing deductible feature, is included with every policy as standard. For every policy sold, Embrace donates $2 to a pet-related charity, as well as offering additional funding and support to shelters and other charitable organizations.

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