Embrace | Pet Insurance Review

Claims payments are fast, easy to make a claim. Able to talk with a real person (who speaks English and is not from a call center in Asia); able to answer questions about coverage. And, claims are paid FAST!

Our dog has continuing coverage on his policy. Our vet feels that prevention is worth a pound of cure and wants him to use ear drops for yeast once a week. We have had the scrip refilled 3x and each time it seems to take longer to get reimbursed. Also, I think a note in the file should suffice so that the doc does not have to continually fill out forms.

In my case , I do not feel this insurance if worth it. By the time I met my deductable, the year is up and I now have another deductable. I have never collected a dime on the policy for illness. They are very prompt and nice people to deal with.

I am *extremely* happy with Embrace Pet Insurance. I am a recently-new customer; I have 2 rescued cats with special-needs but who are both healthy now thank goodness. One/female cat was born blind; one/male cat has PTSD from being terrorized on the streets from where he was finally rescued; both were 'feral' and both are the dearest pets one could ever know. I'd been dealing with customer-care meltdown at our local St. Louis Park, MN branch of Banfield Pet Hospital; massive turnover in staff and a new office manager nothing like the previous one I'd had such wonderful help from over the years. I was in the midst of changing to a new/local vet clinic, City Cat Clinic, which is great. That's when I heard about Embrace from a relative who'd just gotten it & was very pleased. I signed up my kitties & the service from Embrace has been just GREAT: so caring and personable, very prompt with my 1st refund check, and very helpful with advice and troubleshooting re: my timelines. I have used Embrace for my 1st/new vet appointment: annual checkup for my blind kitty girl, and all went smooth as silk - really a treat.I highly recommend Embrace and its tremendous "Embracer" online customer-service/claim staff to customers everywhere.

Embrace is very quick to let you know they received the claim and they process it quickly, too. This has been my experience with the Wellness Plan they offer and also the Accident Plan.