Embrace | Pet Insurance Review

It was a pleasant surprise to receive three checks for my dog's surgery and the follow-up. The process was easy and took very little time. Although it took a while to receive the checks, Embrace kept me informed of progress via email so I could focus on other things, like Daisy's recuperation.

We were very pleased with the amount that Embrace reimbursed us for the eye infection that our dog had. He actually had to have two separate treatments and Embrace handled both of them without question or issue. My only suggestion for improvement is that it took longer than Embrace indicated it would take for the claim to be resolved and payment made to us. However, in defense of Embrace I believe (but am not certain) that they may have been in the process of changing their claims management system at around the time of our two claims. Overall, we are very satisfied Embrace policyholders. You never know what ailment your dog may get. It's nice to know that Embrace is there as a backstop for us. And the customer service representatives with whom we interact are always exceptionally courteous and professional.

I have been very happy with the communication and overall coverage. I think it is the best around as I have done much research before purchasing this insurance 4 years ago. Sometimes it doesn't cover quite as much as I would like but I knew this before purchasing and they are true to their word. I have good peace of mind, knowing that I have apartner is taking care of my pet's health care costs.

My dog Kibo (chocolate lab) who will soon be 2 years old has kidney disease. Embrace's preventive coverage includes his prescription diet food which has been very helpful. The time it took to process the claim is reasonable.

I have been a customer of Embrace for two years and during that time I had the unfortunate occasion to need to take my Lab into the vet for 2 emergency visit. After the visits I was surprised to find that submitting my claim form to Embrace was fast, easy and the response from the claims dept. Was a totally positive experience. Embrace is the only Pet Insurance company that I have ever used but I can't imagine any other company being more accommodating. From the beginning you knew exactly what you were entitled to and that is exactly what you got from Embrace.