Embrace | Pet Insurance Review

I just submitted a claim for the Wellness Rewards refund and had an awesome experience. I received a confirmation email that they received my information within 24 hours and received the refund within 10 days. Great customer service!

My darling 10 month Yorkie became ill suffering from severe vomiting and dehydration. The vet did his part and Embrace came through with no problems handling the claim promptly. I really apprecitated being kept apprised of the claim status with e-mail updates from the Claims Department. When I bought the insurance I was not sure it would be worth it or if the claims would be denied-but I had nothing to worry about. My mind is at ease should I need to use this insurance again (I hope not).

This is my first illness claim with Embrace since I have started my policy. The customer service was great. Anytime, I had any questions, the person I spoke to would courteously answer all of them. Also, they did a great job of keeping me informed on the status of my claim through e-mail. Once the claim was processed, everything was explained clearly.

This review is about our claim for a blockage of the intestine in our 8 month old Cavalier puppy. Bella swallowed a stone and it lodged in her intestine. Our Vet did tests and took xrays. They operated the same day and we moved her to a 24/7 Emergency Hospital where they observed her for 36 hours. After our annual remaining deductable of $47.90 the total balance was $1223.76. Out of pocket cost $122.38. We are extremely pleased with Embrace Pet Insurance. Their response is quick and the direct deposit of reimbursement payment is very convenient. In January we added Lily to the Embrace family. Hope we don't have this much excitement with her, but if we do, I know we're in good hands with Embrace.

Our Boxer, Jackson, was exhibiting a lot of symptoms of Bloat and progressively getting worse as the evening went on. At 11:30PM we rushed him to an emergency clinic - we could not go through the night not knowing if that was what he had (as they can die quickly from the condition). Luckily, the clinic was able to rule out the stomach being enlarged via x-ray and subdue the vomiting. We were sent out with a drugged dog, and a $600 bill just 2 hours later. I submitted the claim to Embrace ASAP, and it was paid within a few weeks. This has been our biggest expense with our dog, but Embrace has also processed several other claims for us in the past- very quickly and responsibly. They have great customer service and give very timely responses. I have recommended them to my parents (who have a Great Dane), as well as numerous friends. It's so worth having... even if just for peace of mind.