Embrace | Pet Insurance Review

Thank you Embrace. We have had our policy with you for about 18 months and this was our first claim. Everything was so easy! The communication was great w/ emails at every step of the way. I only wish our medical insurance for the people in our family was so upfront and well organized.

I appreciate the email telling me my check is in the mail and how much it will be. I just wish I could sign up for direct deposit online, as I cannot call in during your office hours. And I really need my refund now.

Our pet mini schnauzer, Viki, had a frightening experience a few weeks ago.After a few minutes of ball playing, She could not walk without falling down and was completely disoriented. We took her to the vet the next day who recommended we take her to a heart specialist. She was diagnosed with bradycardia. I have never heard of that heart issue. He said she could have another episode but can't tell when. He also said to be mindful of this when she plays. She is fine now but we were indeed worried. Both vets sent reports to Embrace and within a day or two we were notified that a claim had been made. We received a check within the month. I was very pleased with the quick response and indeed have peace of mind knowing that we are dealing with such a responsive company. Embrace Pet is the way to go!!

Kibo, my young chocolate lab, just turned two years old last week. He has chronic Kidney disease and now needs daily subcutaneous fluids which I have begun to do myself. Kibo is doing fine on this long term requirement and still active. The processing time of my claims from June & July have been reasonable based on their implementation of new software. I appreciate their genuine concern.

When I applied for coverage my puppy was 3 and 1/2 months old. Embrace wanted me to get an orthopedic exam, and then they would wave the 6 mo. waiting period. My vet advised against this saying very young puppies can exhibit as if there was a joint problem because their joints, ligaments etc. are much looser than an older dog and can present as a problem when there actually is none. For this reason I didn't get the exam. A month before the end of the waiting period, my dog fell and bruised a muscle in her neck, which was diagnosed as a soft tissue injury. This was not a pre-existing condition, but because Embrace defines Orthopedic as including muscles, cartilage, tendons, ligaments and joints they denied the claim. As far as I'm concerned they set you up to deny claims based on their definition of orthopedic . I was under the impression that would mean bones. Also although this claim was filed in May, I heard nothing from them until the beginning of July. Every week I would get an excuse, We're working on your claim. This isn't like Embrace." This has happened with every claim. I have a claim for an ear infection predating the soft tissue injury that I still haven't heard about. My vet had told me she heard this was good insurance. She now knows it isn't. I would not recommend it to anyone.