Embrace | Pet Insurance Review

The jury is out on Embrace, I have a young puppy that had stomach issues documented from regular vet and puppy shot visits prior to buying the insurance then 4 months later a diagosis was attached to the illness they called it pre-existing Even though it was growing and gaining weight right on schedule, because the vet and I had a convesation and she made a note of it it was pre-existing, my vet didnt even know what the dog had!

This has been my first experience with pet insurance, and this is the second year that i've been insuring my pets. I have two boxers (both of whom have pet insurance). I love the fact that they have the "wellness care" now also, I spent ~$150 to get ~$200 in wellness care. So that's $50 for free!! It's great that you can spend it on a variety of items (front line, annual check up visits, etc.) I have called and/or emailed customer service a number of times. They are always willing to explain things to you and are very quick at responding to emails. They send detailed forms with their emails to show your deductible and what is covered, what you were reimbursed, what's left. So it's very easy to follow. I did my research before signing up for embrace, they had the highest reviews and now I understand why.

This was my first time submitting a claim to Embrace and we started out with a little bump. There was a misunderstanding that required me asking to communicate with management. I'm happy to say that the manager I dealt with was very reasonable and was willing to see my perspective. She worked with me to process my claim. End of story - I'm a happy customer!

Just got my puppy covered in January and submitted two claims this month. Process was simple and easy and customer service was great. When they couldn't read a fax I sent, they just contacted my vets directly. It was super easy for me and I am so glad I chose them after TONS of research! They also let me know step-by-step how much I have left of my deductible. So easy and efficient.

Bailey has had some healh issues in her 3 1/2 years but all the wonderful Embracers have been there every time we needed them. We appreciate everything from the emails checking on how she is doing to the fast turnaround of claims. Embrace Pet Insurance has by far been well worth the investment for both Bailey and me. She has received all the necessary medical attention she has needed. Bailey and I say Thanks Embracers! We appreciate you.