Embrace | Pet Insurance Review

I read reviews and did research on several companies before deciding on Embrace. They have an easy claims submission procedure. They were fast in sending the checks and documentation is easy to follow. I HIGHLY recommend this company. I only my personal medical insurance were this straight forward!

In August 2011 my dog Torsten blew out his hind knee. I got a quote from vet, sent it to Embrace - they immediately authorized the surgery and immediately reimbursed me for the claim - almost $3,000.In August 2012 Torsten blew out this other hind knee. Again I got a quote, got authorization, and Embrace has taken a bit longer to pay (they implemented a new system) and will be paying me over $2,000. Now, they are reviewing a claim for Stem Cell procedure. I can't even believe they offer this ! I would have to put my dog down if they had not paid for these procedures. A Human always answers the phone, they know my pet's name, and they are AMAZING. I have gotten some of their brochures to place in many offices and pet stores - that is how much I think of them. The other insurance companies are Not Even Close. Use Embrace, tell your friends. I actually had this health insurance on my dog and did not have personal health insurance. Good Thing! Best wishes for all those out there. Pls Spay and Neuter and Adopt :-)

I was very happy with how my claim was handled. With a new puppy it's great to know I have help with his Vet bills. Your Wellness plan is just what I was looking for.

In the past 3 years since insuring our dogs with Embrace, we have submitted 2 claims. Both these claims were dealt with entirely to our satisfaction and I would sincerely recommend this insurance to other pet owners.

Everyone at Embrace is always very courteous, whether responding by email or communicating by phone. They don't try to trick you or skirt around your issue. My only suggestion to better serve Embrace's clients is to have one, and only one, representative handle the claims submitted on one date. That way, they can accurately review the claims and alleviate the back and forth questions due to multiple claims being submitted at one time. Also, and I have been advised that this is being worked on, the issue of not being able to view your claims online if you are using an Ipad or Iphone needs to be resolved. My recent claims were handled within a few weeks and both service personnel were helpful.