5
out of 5
POSTED: | BY: Mike and
Excellent customer service!
Very clear instructions and timely responses by customer service and the claims department. A very smooth process.
4.9
out of 5
Number of reviews 18,772
Embrace Pet Insurance offers nose-to-tail accident and illness protection and an additional Wellness Rewards program. Its diminishing deductible feature, Healthy Pet Deductible™, is included with every policy as standard.
Learn more about Embrace’s plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Kim Ramsay
One word - Yippee!
This was my first experience with Embrace. I was skeptical about how they would actually pay out on the claim. OMG! I submitted my "wellness" claim and a week later the entire claim was direct deposited into my account. Could not have been easier! Had the vet fax over the notes from visit, with a receipt - done! Customer service is wonderful! Yippee! So happy I went with Embrace - thank you!
1
out of 5
POSTED: | BY: Jordanna
This company is a scam.
Our puppy has struggled with severe bouts of diarrhea on and off for several months. As such, we have needed to run several diagnostic tests, and considered an endoscopic procedure or a biopsy of his large intestine to find the root of the problem. However, these problems started well after the 2 week waiting period for our insurance to take effect. Unfortunately, during one of his routine vaccinations within this 2 week waiting period, our vet noted "occasional soft stool." Despite this note, no tests were run as it was not a matter of concern and a test had been done for parasites just a week prior, which had turned up negative. Embrace has not reimbursed us for ANY of our puppy's tests since his stomach problems began, stating that the "occasional soft stool" was a "pre-existing condition." Our vet was nice enough to write a letter explaining that his subsequent stomach problems were not related to the note about soft stool, however, our appeal was denied. Everyone I have dealt with at this company has been extremely unhelpful and unapologetic. They will go to great lengths to find a reason to deny a claim and I would highly recommend looking elsewhere when considering insurance for your pet.
5
out of 5
POSTED: | BY: Amt
Exactly as promised
After talking to a rep on the phone, I fully understood my options and which ones were going to meet my needs perfectly. The information and forms I needed were emailed to me right away. Submitting the claims were easy and so was getting reimbursed. There haven't been any hassles. My only feedback would be to let me know upfront that I needed to get the vet SOAP notes as part of that initial package so I knew to request it on my next visit to the vet.
5
out of 5
POSTED: | BY: Tracy
Embrace is a wonderful insurance company
When I first looked into getting pet insurance, I read every review for each insurance company I could find. Embrace impressed me far beyond all the rest. My experience with Embrace has been the same. My claims have always been reviewed very quickly and there has always been great follow up from embrace to insure great customer service. I am very happy with embrace and do recommend them to anyone.
Monthly Cost
$13 – $100, depending on your chosen plan.
Coverage
You have a co-pay of 10%, 20% or 30% after your deductible, depending on your chosen plan.
The pay-out amount is based on your actual vet bill.
Payout Limits
Annual limit of $2000, $5000, $10,000 or $15,000.
Deductible
Annual deductible options from $100 – $1,000.
Age Limits
Pet must be at least 6 weeks old to enroll.
New pets over 14 are eligible for accident-only coverage.
Once enrolled, pets can stay insured regardless of age.
Waiting Period
There is a two-week illness waiting period, which begins on your policies’ effective date. Orthopedic conditions have additional Waiting or exclusion periods that vary by state.
Exclusions
Pre-existing conditions are not covered.
Hereditary and congenital conditions are covered if they have not been diagnosed or suspected before the policy becomes active.
Main plan covers alternative treatments such as chiropractic, acupuncture and homeopathic when provided by a licensed veterinarian.
Optional wellness and prescription drug plans are available for an additional cost.
Embrace Pet Insurance protects over 100,000 pets across the U.S. with nose-to-tail accident and illness protection.
In addition to its pet insurance policy, Embrace offers a Wellness Rewards program to help cover the cost of routine veterinary care, grooming and training. Its Healthy Pet Deductible™, the industry’s first and only diminishing deductible feature, is included with every policy as standard.
For every policy sold, Embrace donates $2 to a pet-related charity, as well as offering additional funding and support to shelters and other charitable organizations.