Embrace | Pet Insurance Review

4.9

out of 5

Number of reviews 16,675

Embrace Pet Insurance offers nose-to-tail accident and illness protection and an additional Wellness Rewards program. Its diminishing deductible feature, Healthy Pet Deductible™, is included with every policy as standard. Learn more about Embrace’s plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
3

out of 5

POSTED: | BY: Mick Morrissey

Bait & Switch

I wanted a policy that would only kick in for major expenses, with high co-pays and deductibles resulting in low premiums. I also wanted continuing care coverage, so that chronic ailments wouldn't become uncovered pre-existing conditions at policy renewal time, as is usually the case with pet health insurance. Embrace promotes their continued care rider and seemed to fit my needs, so I bought a policy for my two cats. Later, when I carefully read the fine print (like I should've done up front) it became clear that their cintinuing care coverage was substantially less after the policy year when the condition developed. Worse, at the end of the first policy year they wanted a 43% premium increase to renew! Yes, a forty-three percent premium increase after the first year! It was like bait and switch: they suck you in with what seems to be good long-term coverage at an excellent price, then once they're got you as a customer, they jack up the rates so high that they're not even competitive. Needless to say, I didn't renew! I rated them as a "6" because they didn't actually steal my money and they didn't refuse to pay any claims (I didn't submit any) but I really felt ripped off regardless.
5

out of 5

POSTED: | BY: Margaret Willis

Claim Filing

It's VERY helpful to receive confirmation when one files a claim (not a form letter but a written response with someone's actual name on it!) letting them know what they can expect in the way of reimbursement and why. Even though I haven't been with Embrace that long, I'm impressed with how thorough they are in explaining coverage and any questions I've had and the promptness of reimbursement. Paying a little more in the way of premiums each month is worth it to get exactly the coverage I want. I like that I can customize my plan and not pay for something I don't want/need. I also enjoy their newsletter and plan on keeping my cats healthy!
5

out of 5

POSTED: | BY: Tom Minor

Excellent service and quick processing of our claim

The customer service provided by Embrace has been excellent. They have exceeded our expectations. The process was filing a claim for our dog's heartworm treatment was easy and the turn around time on processing the claim was very quick. I have been delighted with their response.
5

out of 5

POSTED: | BY: Brian Stuckelman

Unbelievable!!!!

When we first were looking for insurance for our puppy Newphy Roxy all we heard was - it does not make sense to get pet insurance. It is a waste of money, they do not cover anything or they do not pay. Well, that is not the case with Embrace. When Roxy had to be brought in for emergency surgery the bill was over $4,000. Not only did Embrace pay the actual cost (Minus deductable) of the procedure but we were re-reimbursed within 2 weeks of the procedure. I could not recommend Embrace enough!
5

out of 5

POSTED: | BY: Kim Harbin

I am so impressed with Embrace!!

I too had another pet insurance company for a few years and was totally dissatisfied with them. It wasn't until I started to research the different pet insurance companies that I realized they were one of the worst rated companies out there. I finally decided it was time for a change and I am so glad that I selected Embrace. I was so impressed with their rating and the comments/reviews that others had posted. On top of that they cover genetic disorders, which few others do. To say their customer service is EXCEPTIONAL is an understatement! I am a Bulldog breeder and as most people probably know they are prone to genetic disorders. I am pleased that I have not experienced any serious health issues with my dogs but it brings me such peace of mind knowing that if something does turn up it will be covered. I have only had Embrace for one month and I'm already a very satisfied customer. I took all of my dogs in for their orthopedic waiver exam and wellness check last Saturday. I emailed the forms to them on Monday and I have already received confirmation that they are covering 100% of the claims and that the money will be direct deposited into my account within the next two business days. It just doesn't get any better than that. I've always recommended pet insurance to people who buy pups from me but from now on I will HIGHLY recommend Embrace. A couple of the families are already in the process of changing from their current pet insurance to Embrace. My only regret is that it took me over two years of frustration with my other pet insurance company before I found Embrace!

Monthly Cost

$13 – $100, depending on your chosen plan.

Coverage

You have a co-pay of 10%, 20% or 30% after your deductible, depending on your chosen plan. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $2000, $5000, $10,000 or $15,000.

Deductible

Annual deductible options from $100 – $1,000.

Age Limits

Pet must be at least 6 weeks old to enroll. New pets over 14 are eligible for accident-only coverage. Once enrolled, pets can stay insured regardless of age.

Waiting Period

There is a two-week illness waiting period, which begins on your policies’ effective date. Orthopedic conditions have additional Waiting or exclusion periods that vary by state.

Exclusions

Pre-existing conditions are not covered. Hereditary and congenital conditions are covered if they have not been diagnosed or suspected before the policy becomes active. Main plan covers alternative treatments such as chiropractic, acupuncture and homeopathic when provided by a licensed veterinarian. Optional wellness and prescription drug plans are available for an additional cost.
Embrace Pet Insurance protects over 100,000 pets across the U.S. with nose-to-tail accident and illness protection. In addition to its pet insurance policy, Embrace offers a Wellness Rewards program to help cover the cost of routine veterinary care, grooming and training. Its Healthy Pet Deductible™, the industry’s first and only diminishing deductible feature, is included with every policy as standard. For every policy sold, Embrace donates $2 to a pet-related charity, as well as offering additional funding and support to shelters and other charitable organizations.

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