Embrace | Pet Insurance Review

Very quick response and reimbursement. We hope to not need to file any claims other than wellness, but we know that we'll at least get reimbursed quickly.

I've had Embrace pet insurance for over a year now and have been extremely pleased with both the coverage (for illnesses as well as general wellness expenses - like flea medication and teeth cleaning). In addition, the staff are wonderful about keeping you informed about the status of your claim, an explanation of the coverage, when to expect a check once the claim is approved and even check to be sure you have received your check. Excellent all the way around!

Words don't even begin to express the "WOW" that accompanies having your pet covered with Embrace. My pup suffered bilateral hip dysplasia. Not only did Embrace cover the FHO (surgery), they cover the rehab as well. This allows my pup (only 8 months old) to have the best shot of recovery available to him. Rehab is very expensive -- worth it clearly -- but no small claim. Not only is this covered the reimbursements are so prompt - in some instances less than 72 hours - WOW. Customer Service is awesome, every representative I speak to is knowledgable and kind as well as caring - another WOW! Then get this WOW -- they provide exceptional coverage. Not all providers cover the things that Embrace has. I did my homework when selecting this insurance. I had a very unfortunate experience with another pet insurance provider. So I learned a lesson the hard way with that other carrier. I know what I speak as to providers and Embrace - WOW -- they are AMAZING and offer a SUPERIOR product. This provider has allowed me to get the best care for my sweet pup and believe when I say -- not all insurance companies are that way -- THANK YOU EMBRACE!

My toy poodle is six years old and I originally had another insurance company but I became unhappy when dealing with claims I had sent them. About 4 years ago I switched to Embrace and I can tell you I have never been more satisfied. All the claims people have been super to deal with and the claims themselves have been handled in a timely manner. As I said, they are the best.

This was our first claim in the almost two years we have had our four dogs insured. I left another company because I was tired of large fee increases yearly when I had never even made a claim. This being a first claim it did take longer as additional information was required. Frankly there were several things that went wrong HOWEVER in spite of it my claim was still settled in four weeks. AND - if that weren't enough - when an invoice was misplaced and I opted not to bother sending them a copy again since it wasn't for a large amount (and I told them not to worry about it) they decided to contact my vet on their own. They got a copy Faxed to them and I got an email saying they had done so and it would be included in my reimbursement. Each person I spoke to knocked themself out to be helpful. I called my vet and asked if they would contact the Embrace rep in the area and carry their information in the waiting room. No one should be without pet insurance these days and Embrace is the best I've found!