Embrace | Pet Insurance Review

I have been a customer for over a year. Every claim submitted is paid timely. Turn around is so fast. This morning I received an email stating our claim was received. This afternoon I received another email stating my claim was processed & I could expect payment in 2 days. Even during normal processing times I would get email updates. Embrace has been a fantastic company with which to work.

I only wish health insurance for humans work as well and as smoothly as this service. At this time I would fully recomend Embrace Pet Insurance.

Embrace pet insurance goes above and beyond to assist their customers, and they make you feel as if you are family! I purchased embrace pet insurance for our new Boston terrier puppy in October. She has been to the vet, and embrace has covered everything they promised, and are prompt with sending you reimbursment! Can not say enough great things about them!!!

We adopted Honey DeLune in January 2011 at a "mega-adoption" event in CT. She was from a Georgia shelter and tested HW negative at the time of adoption. When she was tested again in January 2012 at her annual exam, she came back positive, even though we had been religious about giving her HW preventative and live in an area where HW is not common. Since HW can take up to 6 months to show up on tests, we believe she was infected right before coming to live with us. Regardless, we wanted to get Honey treated asap to prevent damage to her lungs/heart. The fast-kill treatment cost with our vet was fair, but not cheap - close to $600. In addition, the treatment was very inconvenient for Honey because her activity had to be heavily limited for 8 weeks and she is so playful and athletic. This claim took much longer (maybe 8 weeks?) to be processed than others we have filed with Embrace, but I owe that to the fact that Embrace does their homework to ensure that the claim is legitimate and that they pay for all that they should. I appreciate this because fraudulent claims will make the rates go up for everyone, and those of us who do play by the rules will come out with what we deserve anyway. After providing the necessary documentation and performing the necessary invesitgations, Embrace covered everything they said they would and helped us stay focused on doing what was best and right for Honey. Other insurance companies may have made an argument that this was a pr

I researched pet insurance quite thoroughly, and while I concluded that Embrace is a very good value, what sold me on it was all the consumer reviews about how good the service is. After having worked for many years in conjunction with the insurance industry, I know that lack of good service and claims representatives who don't care about doing the right thing can end up making a policy worthless. So far, the service of everyone at Embrace has not disappointed. Communication has been great and responses have been prompt. A plus is that it seems like everyone genuinely cares. Thanks and keep up the good work.