Embrace | Pet Insurance Review

After waiting nearly a month for my claim to be looked at I got an email with missing information, wrong information, and never received my reimbursement. Had to call. People on the phone were nice and corrected the error.

Our 9 year old retriever mix had a catastrophic accident that resulted in two shattered front legs. I was expecting a lot of red tape and exclusions of coverage disputes from Embrace as I had had with a previous insurance carrier. Not the case!!! I submitted the bill along with the vet's notes and received a check for our policy coverage limit- no hassles. What is even more impressive is that our pets continuing care for this accident is still being covered in the new plan year. I know that other companies would have cut off coverage for this accident after the the policy limit pay out. We deeply love our dog and having Embrace insurance we were able to make our decisions based on her best care rather than monetary considerations. I highly reccommend this insurance company.

I have had embrace for several years. My claims used to be handled within a few weeks. Now it takes almost 2 months! I'm happy with the coverage and the people are nice. I just wish it didn't take so long to to get paid.

Everyone I have dealt with at Embrace has been incredible. My only problem would be the amount of time it has taken to get my claims to go through. I haven't yet met the deductible, so it's not a money concern. It's just odd to have these hanging in limbo when one of the benefits they tout is quick claim turnaround. That aside, I'm totally happy with this insurance. It's reasonably priced and gives me peace of mind. I've had terrible, expensive illnesses strike my pets in the past and paying out of pocket is NO FUN! And like I said above, the customer service has been incredible!

Look, no one wants to buy insurance. I know. I sell it. But when you need it, when that emergency arises, you're darn glad you spent the money. It doesn't need to be expensive either and with Embrace, it's cost effective and I feel safe knowing my 140# puppy will be well-taken care of if the need arises. If she never gets sick or involved in an accident, I feel like I can count on Embrace. I'm happy I signed up nearly two years ago.