Embrace | Pet Insurance Review

From the first interaction with Embrace, the firm has been responsive, helpful and kind. I have had several claims (wellness and illness) and general inquiries and each employee I have spoken with has been knowlegeable and caring. I wish my health insurance company were more like Embrace. The company really sets the standard!

These guys are caring, empathetic, responsive and very customer oriented! I was just sharing with my vet's office today how grateful we are that we have Embrace as our pet insurer. They respond to claims quickly, gave me a pre-certification approval within 3 days of receiving it, and their policy coverage is easy to read and understand. I can't imagine being a pet parent without Embrace. Carrie Harviel in particular, has been an exceptional representative of Embrace Insurance!

My first puppy was born last year, and he was the joy of my life. I made many arrangements for his coming home, including taking about a good week (~4 hrs a day) to find the best pet insurance I could. Embrace was simply the best of the best, in terms of insurance companies, period. There call center always answered my questions promptly, and didn't mind my million and one "what-if scenarios" questions. They were clear what was covered, what wasn't, and what additional add-ons (like the wellness package I got) would do and what they wouldn't. I think I talked to the company a total of 20 hours before I actually got the puppy signed up (they were very friendly, and I'm very picky, and they were very professional). Once sign up, I couldn't have been happier with the claims process. There explanation of benefits is SOOOOO much better than my own insurance company- it actually explains how/where the money goes! The checks were mailed quickly...I hear they now offer direct deposit too. Having gone through several human health insurance companies, I really wish they would have services for humans too! But its ok they want to stick to the cuddly animals-they deserve the best, and they got it with Embrace. I don't have any complaints (maybe the waiting period is long-but definitely not longer than their competitors)...this is possibly the best case of corporate insurance responsibility and reliability I have ever seen.

I have just filed my first Embrace claim and felt the process went smoothly. There were some delays due to the need to obtain prior care information from several sources but not due to Embrace's lack of response. The Embrace customer service team was outstanding, always responding promptly and keeping me informed.

After knowing people who had major medical expenses for their pets, I researched pet insurance companies at the same time I was researching breeders. Fortunatley, I found this website and Embrace Pet Insurance. I have had my labrador retreiver insured with Embrace since I brought her home from the breeder. Unfortunately, my lab hurt her knee and needed surgery and rehab. Fortunately, I have Embrace Pet Insurance. Every time I have had any contact with Embrace, it has been extremely professional, helpful, friendly, and caring. I receive an email when my claims have been received and when it has been processed. All claims have been promptly addressed and when I have called them, the reps are wonderful. I tell everyone about how happy I am that I chose Embrace to insure my lab and I highly recommend them to everyone who asks about pet insurance - which is pretty much everyone when they find out what happened to my dog because it could happen to anyone's dog.