Embrace | Pet Insurance Review

My cat Shadow recently had an eye problem that led to his eye being removed and ultimately costing around $2,000 overall. My claims were paid based on the actual cost, not on some fee schedule, and I was reimbursed the 80% on everything on the bill without any squabbling. The reimbursement took less than the 15 days they had allowed for. Also, when I had a question about an email I received, their customer service on the phone was very friendly and helpful.

I have been an embrace customer for about 4 years now. During that time I have made claims ranging from twisted knees to corneal ulcers to ear infections. Every claim has been quirky and fairly processed with a concise explination of coverage. Knowing that I have insurance for my pet removes any issue regarding money when I make decisions regarding his health. And knowing that embrace will stand behind their coverage makes that security real when it counts.

Everyone was very friendly and helpfull! Walked me through as it was my first time filing a claim. Wad quick and detailed on responding through email. Very happy I choose embrace for my cat

----- Although my current claim with Embrace was refused, I believe the assessment to be fair. The customer service representatives not only demonstrate a solid knowledge of policy, but also a willingness to help and explain any/all questions. Embrace has a much more equitable definition and coverage of "pre existing" conditions and recognizes/supports the amazing benefits of alternative/holistic treatments. I honestly feel this company strives to offer the pet owner good, fair policy coverage. Thank you. I am impressed.

I've had pets all my life but it wasn't until a year ago when I got a new puppy that quickly was becoming expensive with all the vet visits, that I realized pet insurance could be a good think. I did my research and decided on Embrace. I've been so pleased with not only the level of customer service but the level of "personal" customer service. My claims are addressed immediately and reimbursement quickly. The coverage is the best I found in my research. I was so happy with them that when I got my 2nd puppy, I added her to the policy as well. Honestly, I can't say enough about Embrace, an all around great company. I've recommended them to all my pet loving friends.