Embrace | Pet Insurance Review

I thought I would update since we have been with Embrace for the a year and a half now and have had a chance to actually utilize Embrace's insurance claim services. Customer Service is always accessible and responsive to inquiries. They will send you a notification upon receipt of claims and give you an estimate of how long it will take to process. And claims are paid very timely. The option to have it directly deposited into your bank acct is wonderful. Luckily, our Newf has been very healthy so we had only had sickness/incident file claims a few times. We have the additional Wellness Add On Benefit. Just her yearly checkup and heartworm preventative always exceeds the yearly premium paid out, and we always see full return on it -- so it is definitely a plus to have the additional coverage. I'd definitely recommend Embrace to anyone looking for health insurance coverage for their furbabies.

I've had the wellness policy for nearly a year, now and I must say that every claim we have submitted has been reimbursed promptly, with great customer service and courteous follow-up. A really first class operation! Highly recommended!!! Paul R. & Trudy

We are first timers for Pet Insurance and Dexter our new puppy had his first exam and the entire bill was covered under his Wellness option - thank you Embrace!

We purchased pet insurance for our most recent canine addition to our family. Cody came to us at 11 months old without any apparent health problems, and considering the amount we'd spent on our other pets, it seemed a good idea to get an insurance policy for him. It has been extremely helpful already. The ability to add the wellness benefits to our plan has already given us a large return on the costs of flea/tick medicine and other items. Cody developed an eye and ear issue recently, and both are covered, helping us out a lot with our expenses. The Embrace staff is very quick to contact us, communicates clearly and compassionately, and is always eager to do all they can to make our experience easy and beneficial. One staff member even asked to see a photo of Cody for her personal enjoyment. Obviously, the staff members like what they do and it shows. I only wish dealing with human health insurance companies was this pleasant!

I have received such great service from Embrace. They contact me soon after submitting my claim to let me know it's being processed. They have reimbursed every penny I expected to get back and they do it very quickly. I work for an animal hospital and have seen our clients have bad experiences with some of the other pet insurance companies. Embrace has been fantastic to work with.