Embrace | Pet Insurance Review

I have been with Embrace for just about a year. I have a black lab puppy that I got when he was 8 weeks,and since that time he has had some serious stomach problems due to allergy issues and we have spent a lot of time at the vet and the emergency room. Every claim I have submitted has been handled very quickly, and each explanation and refund has been exactly as I expected per my policy. The customer service team is very responsive to both calls and emails that I have initiated, and questions that I have had have been answered to my satisfaction. I expect there will be some changes to coverage/refunds in the next year, if the allergy issues continue, as they could become a "pre-existing condition" once the policy renews. However, I understand that this is common with most pet insurance, and my overall satisfaction with Embrace will keep me renewing year after year even though "pre-existing" conditions will not be covered.

A few years back, one of my dogs was diagnosed with osteosarcoma. Thankfully, we were able to operate and remove the tumor from Buster’s ribcage (a very unusual place for OS to occur), follow up with chemotherapy and buy him more time – so far, four more years! At that time, I hadn’t given much thought to pet insurance, but I wish I had. We racked up bills to the tune of $8,000 (but he’s so worth it!). Now that I have five dogs, I decided it might be a good idea to look into insurance for my pooches. After doing a good deal of research, I decided to go with Embrace. I was able to customize the policies for my dogs, which I loved. I didn’t have to fit my needs into a cookie-cutter plan. I got to choose what made sense for me – deductible, prescription coverage, co-pay, etc., and most importantly, the plans are affordable. Buster and two of the others are too old to insure (all are 13), but my two younger dogs (6 and 1) now have policies. I recently got to test the mettle of one policy when my girl Charlie had gastritis. Charlie ended up having to stay overnight at the vet’s for a few days. She needed multiple x-rays, an ultrasound, blood tests, IV fluids, etc., and round-the-clock care. When she finally came home, she had two prescriptions plus a 10-day prescription diet. The bill – just over $1800. I didn’t have high hopes as far as what insurance would cover (having had an AWFUL experience with ASPCA insurance), but my Charlie was worth it. My vet’s office submitte

We have used Embrace for several years and now have our third dog enrolled. Our first dog Tater, a sweet and big hearted chocolate lab, recently passed away at the age of 2. In the short time of 2 weeks he succumbed to a rare auto-immune disease which no medicines helped. Before that he spent 6 months of his short life in a kennel recovering from elbow dysplasia operations. We were blessed that for a year prior to his death enjoyed the life of a bird dog, hunting and hiking. We would have never been able to see him run in the fields and swim in the lakes if it was not for Embrace. They helped us through both ordeals and never once indicated any concern about the procedures. We received written condolences on our loss and they reimbursed all his vet bills. They are very caring about our pets. I can only say, any reviews from dissatisfied customers are most likely because those individuals were trying to receive coverage after the fact, when they did not deserve it, or they did not follow the simple directions for the submittal form. We will continue to use Embrace and we hope we our other dogs never experience the pain and suffering Tater went through. He was a saint and never complained. We will miss him greatly.

I Submitted two claims at the same time to be handled. I was impressed that I was notified that they received the claims from the vet and they would let me know within a certain time frame what amount would be covered. In less then 10 days I got an e-mail telling me that my dogs medication would be totally covered. I was very excited. A few days later I received my check. I am still waiting to hear about claim #2.This one is for extensive Dental surgery. I have no doubt it will be handled in a fair time frame. I am so happy that I chose this company and I have already told friends and family how impressed I am with Embrace.

I recommend the Wellness Plan, especially for puppies. Unlike other insurers that only pay a portion of puppy type procedures (neutering, micro-chipping, vaccinations, heartworm plus heartworm pills), Embrace pays the total amount. You will receive a discount if you pay for a year up front, making your cost for $400 worth of coverage about $300. Add up all the puppy type expenses and you will probably spend the entire $400. Use the $100 you saved to help pay for the sickness and accident portion of the premium. Embrace will automatically apply 5% discounts to the sickness and accident premium for both neuter/spay procedures and micro-chipping, once the procedures are done.