Embrace | Pet Insurance Review

4.9

out of 5

Number of reviews 17,177

Embrace Pet Insurance offers nose-to-tail accident and illness protection and an additional Wellness Rewards program. Its diminishing deductible feature, Healthy Pet Deductible™, is included with every policy as standard. Learn more about Embrace’s plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Renee Gillis

Informed, patient, helpful live humans.

I so appreciate being able to easily access a real human on the other end of the phone who is clam, happy to assist, informed, patient, and actually helpful! The attention to the customer and the reliability of Embrace's word makes this company one with high integrity, a distinct rarity in today's world.
5

out of 5

POSTED: | BY: Margaret McQuade

Best Pet Insurance

This was my first experience with pet insurance, other than insurance for my show horses, which never covered anything and were a waste of money. I was skeptical about purchasing a policy, but our dog breeder recommended Embrace. Our intent in purchasing the insurance was to cover surgery as our breed of dog is notorious for eating inappropriate things. Sadly, our beautiful dog developed a fatal cancer at a young age and we ended up filing claims related to this condition, which would have been excluded by many other insurers. We were very pleased to have been reimbursed fairly for the many expenses we incurred as a result of our dog's disease. Highly recommend Embrace, and we will purchase it again in the future.
1

out of 5

POSTED: | BY: Kevin Smith

Embrace HORRIBLE doesnt pay claims on time

I've spent $100 a month for embrace pet insurance for my 2 dogs. Both occasions of submitting claims (Small claims) that were less than $150 each... they have made more excuses in not paying them on time. I had emails saying 10 business days, then i'd call back, be told on Friday, then i'd call back a week later to be told they had a new computer system. I had more excuses, and horrible customer service. They swear they follow up with you but say they "Dont leave voicemails" when i had no missed calls. Finally after I threaten to leave and go to someone else, they shoot me a termination letter out of my coverage effective immediately and pay my claim. I AM HIGHLY UPSET and will contact an attorney. Its a fly by night, dont trust them. These reviews are probably ppl who work for them.
5

out of 5

POSTED: | BY: K. Leigh

Very Pleased with Embrace

I have worked in the claims industry for years am amazed how pleased I am with the service of Embrace! I researched numerous companies and they have the best coverage available, in my opinion. Their Claims Representatives are professional and courteous and my claims have been handled timely and correctly. There have been just a couple times they have been a bit behind in their handling, but no worries, they notified me! I remain cautiously optimistic I will continue to feel the same about the Company in the future. I have recommended Embrace to my Veterinarian's office. Just remember to keep a Claim Form in your glove compartment (it just seems I never remember to print one when I need it!)....
5

out of 5

POSTED: | BY: Dana F

A Very Satisfied Customer

I shopped around quite a bit before choosing Embrace. I chosed them because of their reimbursement for alternative care, their acceptance of pets with pre-existing conditions, and the reviews I read. I'm glad I found and went with this company. They are very efficient in processing claims. One of my cats was just injured in a car wreck and required emergency care and ortho surgery. All care totaled something like $3000. Two weeks after I submitted my claims, Embrace directly deposited the 80% reimbursement into my checking account. The whole process was really easy, with hardly any paperwork. What a relief!

Monthly Cost

$13 – $100, depending on your chosen plan.

Coverage

You have a co-pay of 10%, 20% or 30% after your deductible, depending on your chosen plan. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $2000, $5000, $10,000 or $15,000.

Deductible

Annual deductible options from $100 – $1,000.

Age Limits

Pet must be at least 6 weeks old to enroll. New pets over 14 are eligible for accident-only coverage. Once enrolled, pets can stay insured regardless of age.

Waiting Period

There is a two-week illness waiting period, which begins on your policies’ effective date. Orthopedic conditions have additional Waiting or exclusion periods that vary by state.

Exclusions

Pre-existing conditions are not covered. Hereditary and congenital conditions are covered if they have not been diagnosed or suspected before the policy becomes active. Main plan covers alternative treatments such as chiropractic, acupuncture and homeopathic when provided by a licensed veterinarian. Optional wellness and prescription drug plans are available for an additional cost.
Embrace Pet Insurance protects over 100,000 pets across the U.S. with nose-to-tail accident and illness protection. In addition to its pet insurance policy, Embrace offers a Wellness Rewards program to help cover the cost of routine veterinary care, grooming and training. Its Healthy Pet Deductible™, the industry’s first and only diminishing deductible feature, is included with every policy as standard. For every policy sold, Embrace donates $2 to a pet-related charity, as well as offering additional funding and support to shelters and other charitable organizations.

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