Embrace | Pet Insurance Review

This company is great I got my schnauzer cover on a Monday and by Wednesday the vet was recommending the flea and heartworm treatment, I call the company and asked if they would cover the expense of the treatment they said yes...I am very happy because my little Miss Daisy is protected..Thank you Embrace...

We have been with Embrace for, I believe, 4 years. Whenever we have had questions, they have been carefully answered. Whenever Embrace has had administrative issues, they have been explained and improved upon. If there were claim issues such as an overly long response time, the have been explained and addressed. Embrace is very committed to customer service (pets and people). We have visited the office and are always welcomed by the staff and their pets.

My 6 year old lab suffered an FCE-- in short, its a blood clot in the spine which causes paralysis- hoping and praying its temporary as the doctors say- but it has been devastating to see my baby not be able to walk or use the bathroom on his own. What also could have been devastating- is the Vet bills. The accident happened on a Sunday so he went from the Emergency Animal Hospital, to the neurology floor of Penn Veterinary Hospital, check-ups back with home vet when he was discharged, and now weeks ahead of physical therapy. I got Bauer pet insurance after a prior surgery a few years ago and am so relieved I did. Embrace processed the claim quickly and each person I spoke with on the phone expressed genuine concern for Bauer and his recovery!

Say "Insurance Company" and people's eyes either glaze over with boredom or turn hard with anger. Whether property and casualty or health and financial services, the industry has become a nightmare of phone trees, impersonal service, and neglect. EMBRACE is the happy exception - they have managed to breed the speed of service that technology brings with actual caring people and a sense that you (and your pet) are valued. Every time I've called or submitted a claim the service has been prompt, courteous, and even better, I got suggestions on how to make the process easier! I have a rare breed puppy and am probably more vigilant than many when it comes to getting the best service I can for the money. I'm very happy with Embrace and would gladly recommend it to others.

Embrace pet insurance is our protection from having to make the decision of treating our furry family member's medical ailment or taking a potentially huge financial risk. Their customer service has been outstanding; they are honest, communicate clearly, and have quickly processed and been very transparent about the claims process. We highly recommend Embrace, and will continue to use them with our pets.