Embrace | Pet Insurance Review

Wellness- I filled a wellness claim for my four and half month old min pin. He was nutured, microchipped, received two shots and some pain medication for the surgery it was a little more complicated than orininaly thought so he was given pain meds and antibiotics to go home with also his monthly heart worm treatment which was all covered in the end his final bill was 229.00And our refund was 224.83. I filed the claim on Monday the claim was done by Friday that same week! I couldn't ask for faster service than that!

I was very please that all three wellness claims (2 dogs) went smoother than I had expected. The form and fax was easy, the payment back was super quick... I will definitely renew !.... Great Job!

We have two rescued sisters. They are a cross between chocolate labs and Rottweiller. They are parvo survivors. They are also happy and VERY energetic. We have been clients of your company since the day we adopted each other. You helped pay for their spaying and thankfully all we've ever had to use you for was wellness visits and shots, but as energetic as Hoy Sum (Happy) and Fi Lo (Joy) are, we are very glad your are there should their energetic natures cause us to require more of you then we want. Thank your for your product and your customer service. I have never had a problem submitting my claims nor in receiving reembursement from you. You are professional, quick and responsive. Thank you

I have tried other pet insurances and there was always excuse after excuse of why they didn't pay but not with Embrace. I have met my deduct on my dog's first injury and they are sending me a check. :)

I submitted a claim to be reviewed (my first one) and it took nearly 5 weeks to have the claim processed. Additionally, several weeks into the process, I received an email noting that Embrace needed medical history from another provider and they had not received the info. Therefore, they were going to cancel the claim for insufficient info if I did not produce that information within 4 days. Meanwhile, that was the first that I had heard of the missing info. Five minutes after receiving that email, I received another email conveying that they had received the info and my claim had been processed. To summarize, my first claim process was a disappointing experience, punctuated with poor communication and customer service, and I will think twice before adding my second cat to this insurance policy.