Embrace | Pet Insurance Review

With every claim that we have made, there has been some issue with the invoice or information that we have provided to Embrace. On every occasion, we have had to resend the same information to them several times. In one instance, they repeatedly requested health history for a period that was before my dog was born. I picked Embrace because of positive ratings on this site. They have utterly failed to live up to my expectations. My dog has been insured with them since the day that we got her (I actually began paying for the policy before we got her). I would not recommend this company!

Wellness claim, handled promptly and happy with the service.

I have two dachshunds, and for anyone that knows the breed, knows they come with a laundry list of ailments they're prone to. Although my boys have - few pre-existing conditions which are not covered(and I am fine with this because I knew it was the way of things before enrolled) I still have had not one problem getting our claims reimbursed. In fact, one of our dogs seems to have something every other month wrong with him, and we would not be able to keep up with the bills and the care for these guys without embrace. Aside from the claims, the customer service is out of this world, and communication is that of no other company I have encountered thus far. I was previously enrolled with another company who I always had issues with specifically in the claims department and I switched to embrace and have not been let down yet. I have even recommended embrace to other family members - Thanks for kicking butt embrace!!!

Once claim was sumitted, Embrace prosessed in a very timely manner. Excellent service and extremely happy with the quick response.

Coverage is great. We only selected insurance for illness not wellness. Embrace was the only company that would cover ortho problems for our Bernese Mountain Dog. claims are processed very quickly and accurately.