Embrace | Pet Insurance Review

We have been with Embrace for, I believe, 4 years. Whenever we have had questions, they have been carefully answered. Whenever Embrace has had administrative issues, they have been explained and improved upon. If there were claim issues such as an overly long response time, the have been explained and addressed. Embrace is very committed to customer service (pets and people). We have visited the office and are always welcomed by the staff and their pets.

My 6 year old lab suffered an FCE-- in short, its a blood clot in the spine which causes paralysis- hoping and praying its temporary as the doctors say- but it has been devastating to see my baby not be able to walk or use the bathroom on his own. What also could have been devastating- is the Vet bills. The accident happened on a Sunday so he went from the Emergency Animal Hospital, to the neurology floor of Penn Veterinary Hospital, check-ups back with home vet when he was discharged, and now weeks ahead of physical therapy. I got Bauer pet insurance after a prior surgery a few years ago and am so relieved I did. Embrace processed the claim quickly and each person I spoke with on the phone expressed genuine concern for Bauer and his recovery!

Say "Insurance Company" and people's eyes either glaze over with boredom or turn hard with anger. Whether property and casualty or health and financial services, the industry has become a nightmare of phone trees, impersonal service, and neglect. EMBRACE is the happy exception - they have managed to breed the speed of service that technology brings with actual caring people and a sense that you (and your pet) are valued. Every time I've called or submitted a claim the service has been prompt, courteous, and even better, I got suggestions on how to make the process easier! I have a rare breed puppy and am probably more vigilant than many when it comes to getting the best service I can for the money. I'm very happy with Embrace and would gladly recommend it to others.

Embrace pet insurance is our protection from having to make the decision of treating our furry family member's medical ailment or taking a potentially huge financial risk. Their customer service has been outstanding; they are honest, communicate clearly, and have quickly processed and been very transparent about the claims process. We highly recommend Embrace, and will continue to use them with our pets.

Jennifer Doering Embrace rep is another team member at Embrace who has stepped up and given us tremendous and timely and appropriate and kind service. We had not had pet insurance before Embrace with our Newfoundland Ella, I'd like to share with you the review I wrote for Smoketown Vet Hospital for which Embrace was a big part as you walked alongside us the whole way to take care of Ella. "Barb and I own Ella a year and eight month old Newfoundland. She began to hobble and limp in pain after running and playing when she was a little over a year old. We found out from Dr. Gayle Jaeger at Smoketown that she had to have shoulder OCD surgery on both of her front shoulders. Dr Jaeger and the team, everyone, at Smoketown Vet did an incredible job. Dr. Jaeger was wonderful, understanding, kind to Ella, professional, skilled, patient and a great surgeon based on the awesome results. Ella now runs and swims - she's a Newfie! she swims and swims and swims and swims! and plays and chases and now at full speed and with great ease. We're looking forward to years and years of great companionship and activity. The care and friendliness and skilled and persistently achieving rehabilitation team headed up by Dr. Sarah Urban was fantastic - Ella was excited to go there every time it was rehab day - they treated Ella like a star - and even sent home a silly picture of Ella just because they were enjoying spending time helping her recover. The administrative staff was wonderful from accurate rea