Embrace | Pet Insurance Review

In a time when customer service is lacking in almost every interaction with any business with more than a handful of employees you have exceeded all of our expectations! Thank you for being there for us when we needed.

This coverage has paid for itself! We got the insurance with wellness when we got our first dog two years ago. And we added our new dog a few months ago. Filing claims couldn't be easier. And the coverage is great! The customer service has been wonderful, and we don't have to wait long for reimbursement.I would never not have embrace for our pets!

I've had Embrace insurance for my beagle mix for a little under a year. I got the renewal quote in the mail and was surprised by the amount it went up, going up from $565 to $640. I called to ask why and the representative that Embrace will raise my rates every year by 10% because my dog is over 5 years old. If she lives a long time and they increase rates by 10% every year, this insurance is going to be very expensive. I did a lot of research before choosing Embrace, and I have been very happy with their response time to our claims, and they have always reimbursed my 80%. But this 10% percent increase every year just because my dog is now 6 years old is crazy. I would be more understanding if my dog was over 10 years old, but everyone calls her a puppy and yet I'm paying elderly dog rates. I'm no longer recommending Embrace to my friends and cautioning them that even the best companies will increase your rate $75 for no reason. I haven't decided whether to renew or not this year or switch to a different company.

Their rates, customer service, and coverage are excellent. But their claims process is another story. Even though you have an itemized receipt/invoice from the vet, they require you to have the vet fill out a separate claim form for them that lists exactly what the invoice already has on it and have it signed and stamped by them before they will accept it. This has been a huge hassle, and was contributing to a negative relationship with our vet. We had to cancel the policy and change to another that doesn't have this added layer of work... I would not have chosen this company had I known this beforehand.

When I was looking for insurance for my new puppy Molly, I couldn't find a plan for both illness and wellness -- except for Embrace. Fortunately I've only needed the wellness part so far. Reimbursements are quick and can be done on line. I'm very happy.