Embrace | Pet Insurance Review

Their customer service is amazing, and they are very fair. Our dog ended up with a number of health problems, and the service pays for itself just with his prescriptions. He also had an emergency, and Embrace paid a few thousand dollars. We never would have been able to pay for our dogs hospital visit without the insurance. They always email us to let us know what is going on when they are processing a claim. Our dog gets better medical care because we don't have to worry about the price. We put his bill on a credit card, and Embrace sends us a check before the bill is due.

I’ve been using pet insurance for over 10 years, and have experience with a half-dozen companies. I’ve been using Embrace since Summer 2007, and have submitted claims for a minor condition in one of my cats, and more recently, many claims for a serious condition in my kitten. Embrace has handled all claims beautifully – their claims process is streamlined, efficient, and fast. Their customer service is not only the best of any pet insurance I've used, but of *ANY* company I've ever dealt with. For more detailed information, you can visit the Invisible Voices blog where there is a great series on pet insurance. On this page I’ve reviewed Embrace twice, and throughout the series I’ve posted about some of my history & experiences with pet insurance. http://invisiblevoices.wordpress.com/2007/04/07/pet-insurance-part-4-reviews/#comment-4839

THIS IS TH EFIRST TIME I PURCHASED PET INSURANCE. EVERYONE AT EMBRACE IS VERY HELPFUL AND COURTEOUS. THEY ARE FAIR IN THEIR REVIEWS. I WILL MOST CERTAINLY RENEW THIS POLICY.

Embrace just approved my claim for my lab's TPLO procedure. Everyone I dealt with was caring, compassionate, and easily accessible. I am so pleased with Embrace. I would highly recommend Embrace to all pet owners.

When I adopted my cat I was aware of pet insurance, but had heard from VPI customers it wasn't worth the hassle (maximum allowable benefits, co-pays, exclusions....)so when I found and signed up for Embrace it sounded like a good idea, but I was dubious. Not two months later I took my cat in for her shots and learned that she was diabetic! The initial outlay was huge. I was in the vet's office that first week four out of 7 days with weekly visits for the rest of the month! When I submitted the bills I was pleasantly surprised at how NICE their customer service rep's are. (That's something they can't really tell you on their website.) And ultimately, after checking out her medical history, they covered the expenses as advertised.