Embrace | Pet Insurance Review

We've used Embrace for 3 years and have had an excellent experience. The company is responsive and caring and claims have been reimbursed in a timely manner. I would not have a pet without having Embrace insurance.

This is the first pet we've insured and it is well worth the price. The claims are reviewed and paid promptly. We added the wellness portion and it practically paid for itself in one visit! I recommend Embrace to everyone who asks me about insurance.

After finding out that skin/dermatology was covered under my insurance I went ahead and scheduled an appointment. The vet faxed the claim information the same day; however, after 3 weeks of not hearing from Embrace I called them to check on the claim. The representative I spoke with was great and asked if I had checked my "spam" mail folder because sometimes emails get directed there. I did and found my correspondence from Embrace. Great customer service. If you have a question they rep is easy to talk to and can explain terms clearly. Thank goodness for pet insurance other wise I'd be paying a lot more.

I've been using Embrace for the past few years for both of my dogs. Their review of my claims has always been prompt, communicatiion at each stage of the claim process has been clear, and payment was turned around in a very reasonable 2 weeks time. I previously used VPI, but I find the service and staff at Embrace to be more responsive and the coverage options better tailored to my needs. The staff clearly cares as that comes through in all if the communication. In this particular case, one of my dogs developed optic neuritis, which required many visits to the vet for treatments. Thank you Embrace for your warm and prompt service.

We have a young brittany spaniel who occasionally gets herself into trouble and has sine anxiety issues when she is left alone and it's not part of her normal workday routine. Embrace has been so good for us, as they have covered the veterinary blips our little one has run into, and, on top of that, they have covered acupuncture to treat her anxiety issues! It has been absolutely wonderful.The only "issue" I have had with the company is that I will check my claim status online and it will say closed, and I haven't heard from them about the status of my claim. In these cases I have emailed them and they have gotten right back to me advising me that my check is in the mail, and I've always received it a few days later.