Embrace | Pet Insurance Review

I was worried about my little one when we finally realized why she was ill. The x-ray showed 2 bright stones. I felt so bad that she had been in pain, but I knew surgery was the best option, and I knew Embrace would be there for me. Embrace kept me up to date on my claim with regular emails, and once the claim was processed, I received the check a few days later. I will be renewing my policies next month!

Insurance is one of those things you wonder if you're 'throwing your money' away every month because you just never seem to use this insurance. And is it really worth it? Well, I can say 10000% YES it's worth it. Our 4 year old English Springer Spaniel is very active. Sadly she started limping two months ago. After seeing our regular vet we did the limited activity route in hopes her lameness would be 'fixed' over time. It was sort of. Then she'd have a hard play session at the beach and would go lame/limp again. So off to see the specialists we went. Unfortunately it was determined she had a full tear of her right ACL and a partial of her left. We opted to have bilateral TPLO surgery done. It's not recommended for every dog. She's small enough yet also has really muscular legs so the specialists said it would be a good option. It wasn't a decision we took lightly. We did a ton of research and found a doctor that has received the highest of praise. We scheduled the surgery and notified Embrace. Embrace responded right away with true concern for Ellie. We sent them the reports from her doctors and within a couple of days Embrace responded that the surgery would be covered. That was a little bit of a relief but still sad about the major surgery looming for us and Ellie. I'm happy to report that Ellie's surgery was almost two weeks ago. She stayed overnight for only one night and walked out to greet us in the lobby the next day. On her own. No limping! It should be

Embrace offers uncomplicated, carefully explained, simple to understand pet insurance. It delivers what it offers with the added component of a very friendly, knowledgeable phone staff. All claims quickly addressed for about 4 or 5 years now. Just sorry I didn't know about Embrace sooner.

I recently enrolled our two Silky "Terrorists" in Embrace's Wellness and Accident/Illness Plans after my previous insurer (Purina) exited the business. I found the enrollment process to be straight forward and easy and the communication with Embrace to be excellent. Subsequently, I took advantage of the Wellness Plan to have both dogs' teeth cleaned and was delighted to receive full reimbursement with 10 days of submitting my claim. I have been impressed by the efficiency of the claim submittal and review process, and the personal touch that the "Embracer's" extend in communicating with clients. Virtually all business is conducted electronically and Embrace really emphasizes keeping the client up to date on the status of claims. I purchased a high deductible policy to protect against the expense of catastrophic injury or illness, and I hope I never need the coverage. If, however, I do need it, my experience with Embrace thus far would suggest that the company will fair and responsive. The monthly e-mail news letter is also a great feature which I share with friends. Embrace, keep up the good work and try to maintain a personal touch as your business grows, as I believe it will.

Claim reps are very polite, helpful, and professional.