Embrace | Pet Insurance Review

The continual communication is fantastic. They are top of the line in keeping in touch once a claim has been initiated. I didn't read closely enough and didn't get as much out of my first clainm as I could have - not their fault! it was all there; I justmissed it. That's why I noted in the One-line Summary to read your policy. There are two different parts they pay on: Wellness and Illness. One you need to get a physical within the 14 day waiting period; one you just need vet records. I didn't "get" that. So, when I needed coverage for a claim that was covered for both situations, I qualified for one but not the other. Embrace was wonderful, though, as any other pet insurance company would have just used it as a way to get out of paying anything on the claim. They contacted me, told me what had happened and why they couldn't cover one part but also that they were going to split the claims apart so I could get reimbursed for the part I did qualify to receive a benefit. That was amazing! I faxed the information they needed to complete the process and received my check, even with all the confusion of coverage, in three weeks from my vet visit. They really are better than all the rest.

I have covered my dog with insurance from Embrace for a year and a half now and submitted my first Wellness claim - they communicated with me throughout the process and I received the check prompty.

If only human health insurance had such great customer service! I have been a customer of Embrace pet insurance for a couple of years and have found that their claims submission and reimbursement process worked seamlessly as promised. They are always professional and promptly notify you when a claim was received and when it will be paid. Although their rates may not be the cheapest out there, they deliver exactly as promised. Their process is simple and straight-forward which is exactly how any kind of insurance should work.

I was very happy with the way my very first claim was handled. One of the best features was how the company communicated with me letting me know they received it and was working on it, then that the check would be mailed. Also I appreciated the little time it took to process my claim. Thank you

Embrace recently added a wellness plan that is fantastic! My dog, Eddie, recently went in for his annual physical where he was tested for heartworm and also issued a year's worth of the heartworm preventative. I faxed in the claim sheet the next day and 2 business days later the money was automatically deposited in my checking account. I was also emailed several times throughout the process making me aware of what stage my claim was in and when I could expect my reimbursment. Couldn't ask for a more seamless, speedy, efficient process than that! I can only hope that I will never have to use the insurance for anything other that wellness, but if need be, I know Embrace will take care of both Eddie and I. Thanks for being such a great company and giving me a great peace of mind!